cbowen

CLOSED Got a virus somewhere!

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Kevin,

I got an email from a client asking for info on an invoice. When I clicked on the link, I knew I had been infected. A couple of days later, I tried to login to Amazon and my password did not work so I contacted them with an alert. That same night, $500 was charged to my account - Amazon stopped the purchase and we changed passwords. I searched all drives with MS Elements and found a Trojan Horse on my external HD - removed it. Have been seeing a glimpse of - what appears to be an old DOS screen for a split second - generally when I open Outlook Express. 2 days ago, I got a re-direct screen to immediately update Adobe Flash Player. That is what got me last time so I closed it and decided to try to get help. I have Secunia to update programs. MS Essentials is not finding anything after several scans.

Any other suggestions?

Tom

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Let's try a different tool.

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

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Tom,

That took out a bunch of junk.

Changing tools.

Download RogueKiller from https://www.fosshub.com/RogueKiller.html and save it to your desktop.

  • Double-click on setup.exe to install RogueKiller.

Close all programs and disconnect any USB or external drives before running the tool.

  • Right-click RogueKiller.exe and select Run As Administrator to run the tool.
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.

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Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

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Kevin,

Still running a little slowly and I keep seeing something for a fraction of a second on screen.

Here are the files. Something is keeping me from attaching these files. When I drag them, the file opens and the reply message is gone. I'll keep trying.

Finally got them.

Thanks,

Tom

scan_171130-192133.txt

FRST.txt

Addition.txt

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Tom,

Not seeing any malware in your logs.  Let's take a deeper look at the system.

Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: avz-update-button.png
  • Click Start to begin the update
    Note: If you receive an error message, chose a different source, then click Start again
  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

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Kevin,

I've downloaded and extracted the avz.exe file to me desktop. When I open it, I get an odd screen that has a lot of ?'s on it. Some things are readable, but nowhere to update it. What did I do wrong?

Tom

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Kevin,

Many thanks for your help. If I wasted your time, I apologize.

I will keep a close eye on the system and if I see anything suspicious, I'll start over again.

Thank you,

Tom

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Tom,

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.



Empty the Recycle Bin

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
How Did I Get Infected?

That should take care of everything.

Safe Surfing!

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Tom,

You are welcome.

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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