24Simply_Me

CLOSED Windows kernel files have been detected as infected. C:\Windows\explorer.exe

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This is the information emsisoft displayed to me, " Windows kernel files have been detected as infected. C:\Windows\explorer.exe  As these files are essential for Windows to work, you can't delete or quarantine them now. The removal experts on Emsisoft Forum will help you to safely remove this detection for free.  http://support/emsisoft.com . Below find attached the required Log files as directed to find a solution.

 

scan_171204-142020.txt

FRST.txt

Addition.txt

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Can I get the original detection report?

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Startup: C:\Users\Default.Default-PC\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\AutorunsDisabled [2017-09-19] ()
Hosts:
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll [No File]
2017-03-06 09:45 - 2017-03-06 09:45 - 000000000 _____ () C:\Users\Default.Default-PC\AppData\Local\{76EA675C-2786-40DD-A4CA-2B33880B314F}
2017-08-06 12:28 - 2017-08-06 12:28 - 000000000 _____ () C:\Users\Default.Default-PC\AppData\Local\{79473F63-E83F-4F90-860C-5EF5C2AD1B75}
2017-03-26 21:34 - 2017-03-26 21:34 - 000000000 _____ () C:\Users\Default.Default-PC\AppData\Local\{AEF1A867-454C-4076-98EA-B7EC22AF6B2E}
2017-02-23 09:06 - 2017-02-23 09:06 - 000000000 _____ () C:\Users\Default.Default-PC\AppData\Local\{FCB9479D-0CD2-4F4F-BCA4-B0E162B88BD8}
2017-09-05 16:05 - 2017-08-21 17:01 - 003700288 _____ (Foxit Corporation) C:\Users\Default.Default-PC\AppData\Local\Temp\FoxitUpdater.exe
2017-09-25 22:00 - 2017-09-25 22:00 - 011097040 _____ () C:\Users\Default.Default-PC\AppData\Local\Temp\HPPSdr.exe
ContextMenuHandlers5: [Gadgets] -> {6B9228DA-9C15-419e-856C-19E768A13BDC} =>  -> No File
Task: {119084A7-0D63-44AD-A77D-8AF07CC53AB3} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Task: {15A80F3D-89BA-4903-88B2-53CC51F99BFC} - \Microsoft\Windows\Setup\GWXTriggers\Time-Weekend -> No File <==== ATTENTION
Task: {3D14FACA-1660-440C-A205-4B37C6F67768} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {58D23C60-81FE-43C3-9843-A768552CE459} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {5AB2DFBE-CB69-4872-82AE-87DE74CCF2A3} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {6C07C47D-FDD9-43A7-B726-D17F84D092DB} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {6D19F2B6-57EA-4270-A3DB-EB9C4B029EFC} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {9124818A-A295-4788-B139-A3A2209B2FF9} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {96F6D79D-9EBB-4919-8467-AF37B7B5EF63} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION
Task: {9FEBC297-2FD9-4003-AA9F-B8F2C99B4EC4} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {D5CC79D8-5166-4714-BA1A-301BB4EDB127} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {DC34AC32-35B0-4F08-A16D-1803126BC31D} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {F4EDEF6A-B0B9-48DC-B26C-F9EFF8A09BAA} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {F4EF6E2B-211A-4285-A665-82C83284DC90} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

 

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Thank you Kevin for your speedy reply and suggested steps to carry out a beginning to fix some of my system issues. I have a fixlog and have attached it below.. As to providing the original detection report, I'll need some assistance in knowing where to begin to locate and identify it. The Message that I quoted in the last post was from a popup window from Emsisoft on the right side of my display screen which I kept open and retyped the message onto Notepas and then saved before closing the popup window.  

Fixlog.txt

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Double-Click on the Emsisoft shield in the System Tray.  The Emsisoft UI will open, click on logs, and send me a copy of the File Guard and/or the Behavior Blocker report that shows the original detection.

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HI Kevin,

I've found a couple of files which I have attached. Hopefully they are of value in assisting me to resolve my issue. In addition, please notify me when you think all the issues have been resolved, as I would appreciate knowing then the original issue is no longer present or a concern.

Thanks,

David

 

BB_171205-191202.txt

Forensics_171205-191623.txt

Forensics_171205-191640.txt

Forensics_171205-191658.txt

Forensics_171205-191710.txt

scan_171204-142020.txt

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Looks like the Behavior Blocker is flagging C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\ActiveHealth.exe.  That would be a False Postive.

I have reported it to our lab team.

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Hi Kevin, 

Since it is flagging my printer files and you have determined that is a false positive ,I take it that my system is in the clear now. i.e. All malware has been removed from my system. Thank you for your assistance and know how. It has been very much appreciated. May you have a pleasant week ahead and a joyous time with family and friends over the coming seasonal holiday. Take care. Thanks again.

David

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David,

Can you upload "C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\ActiveHealth.exe" to VirusTotal https://www.virustotal.com and send me the results link.  I need the info from the analysis for the lab.

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Hi Kevin,

I really had to search to find the ActiveHealth,exe file and the Folder it was stored in. I believe I uploaded to the link your provided. Below are the results I believe. I just copied and p[asted in this post.  Hopefully I did it right for you.

 

https://www.virustotal.com/#/file/e3aa0da2e74d226ae4a0b2395127b53f04eeb75ae70b9e9a19891c0d73523f48/detection

No engines detected this file
 
SHA-256 e3aa0da2e74d226ae4a0b2395127b53f04eeb75ae70b9e9a19891c0d73523f48
File name ActiveHealth.exe
File size 194.04 KB
Last analysis 2017-12-07 20:15:16 UTC

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Yes, that was the right file and our lab team has white listed the file.  We should no longer be detecting it.

Thank You for submitting the file so we could get the correct information for it.

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Hi Kevin,

Thank you very much for your knowledgeable assistance and patience. It was my pleasure to work with you as you made the experience quite easy with your simple to follow directions. Have a pleasant holiday season with family and friends and those your hold most dear. Take care and enjoy!

David

 

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David,

Enjoy the holiday season with those closest to yo as well.

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
How Did I Get Infected?

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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