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Unresolved virus of some sort

Thomas Dorris

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One of our computers has been infected in some way. The browser (both IE and Firefox) will bring you to random pages/advertisements instead of the pages you were trying to pull up. Google search results, for example, appear valid in the results list, but when clicked they take you to various real estate ads and such.

In addition, she's getting a Windows message saying:

"Generic Host Process for Win32 Services has encountered a problem and needs to be closed."

I have attached what I believe you need for diagnosis from your "start here" thread.

The system is running MS Windows XP Home SP3 on an AMD Athlon 64 3500+ processor with 958 MB RAM and an NVIDIA GeForce 6150LE card.

Please help. Thanks.

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Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.


1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.


Attach logs for:

  • ComboFix (C:\combofix.txt)
  • ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Thanks for the time!

I have attached the ComboFix log and new ISeeYouXP log files to this post.




I'm letting the PC run for a while to see if any of the original "Generic Host Process for Win32 Services has encountered a problem" messages come back up, but so far none have yet.

There is still browser hijacking going on, though. But it's a little different now. Now, instead of the browser just instantly jumping over to the bogus site, The Emisisoft Anti-Malware software seems to be able to catch it and is displaying a popup saying something like "Anti-Malware detected a suspicious site access and blocked it".

At least from Firefox that's true. Internet Explorer can no longer access the internet at all. I haven't looked into what's going on there yet.

So it seems like progress to me, but still not back to normal yet.


Some notes on running ComboFix


When I ran ComboFix, it mentioned that it found a master boot record infection and that it detected rootkit activity. It then attempted to reboot the machine, but this failed with a blue screen of death.

Once I manually restarted, ComboFix picked up where it was supposed to and seemed to run to completion.

At the very end, though, I got a "Registry Editor stopped working and had to be closed" message box. I wanted to ignore it and touch nothing, but ComboFix was stalled at that point. So I had to click the "do not send" button to dismiss it and then ComboFix continued to finish up. I got one or two more "registry editor crashed" boxes that had to be dismissed but ultimately it seems ComboFix ran and created the log.

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The installed version of Adobe Reader on this computer is out-dated. Install the latest version of Adobe Reader available from Adobe.


The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u22 available from Oracle.


Using Add or Remove Programs in the Control Panel; uninstall the following:

Adobe Reader 7.0.8

J2SE Runtime Environment 5.0 Update 11

J2SE Runtime Environment 5.0 Update 6

Java 6 Update 3


Download MBRCheck.exe to your desktop.

  • Be sure to disable your security programs
  • Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
  • A window will open on your desktop
  • if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
  • If nothing unusual is found just press Enter
  • A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
  • I will ask for this log below


Now we need to use ComboFix to remove some stuff.

  • Make sure that the copy of combofix.exe that you downloaded earlier is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
  • Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):




  • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
  • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
  • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  • Follow the prompts.
  • When it finishes, a log will be produced named c:\combofix.txt
  • I will ask for this log below

Note: DO NOT mouseclick combofix's window while it is running. That may cause it to stall.

The ComboFix folder should not be renamed since ComboFix and even we would have suspicions about it. Also when you uninstall CF, the folder would not be removed since it does not look for that folder name.


Attach logs for:

  • MBRCheck
  • ComboFix (C:\combofix.txt)
  • ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Requested files are attached.

I still got those 3 "registry editor died unexpectedly" messages when running ComboFix, but other than that, everything seems to have run fine.

In fact, I haven't had any problems at all with this machine since this morning. So I think we're looking pretty good at this point. Thanks!!! You guys have a top notch piece of software and support that's insanely cool. Thanks again!

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I still see a couple of items that concern me.

Download -->> OTL <<-- to your desktop.

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
      Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Attach both logs with your next reply.

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Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    [start explorer]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • OTL will produce a log, save it. I will be asking for the log below


Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
  • Click Start to begin the update

Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Investigation
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip


Attach logs for:

  • OTL
  • AVZ Zip Archive (virusinfo_syscheck.zip)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Close all windows then double click on AVZ.exe

  • Click File > Custom scripts
  • Copy & paste the contents of the following codebox in the box in the program
    SearchRootkit(true, true);
    RegKeyParamDel('HKEY_LOCAL_MACHINE','SYSTEM\CurrentControlSet\Services\WinTrust\SubjectPackages\MS Subjects 3','$DLL');
    RegKeyParamDel('HKEY_LOCAL_MACHINE','SYSTEM\CurrentControlSet\Services\WinTrust\SubjectPackages\MS Subjects 2','$DLL');
    RegKeyParamDel('HKEY_LOCAL_MACHINE','SYSTEM\CurrentControlSet\Services\WinTrust\SubjectPackages\MS Subjects 1','$DLL');

  • Note: When you run the script, your PC will be restarted
  • Click Run
  • Restart your PC if it doesn't do it automatically.

Attach a fresh AVZ log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Unless you are having problems from Malware it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete everything in C:\!KillBox (If I didn't have you use KillBox, then this won't be present)

Delete the following from your Desktop (If they exist)
















Anything else I had you use

Delete the following files: (If they exist)



Delete the following folders: (If they exist)






Empty the Recycle Bin

Run CCleaner

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

Inside the ISeeYouXP folder, locate and double-click HideIT.bat (C:\ISeeYouXP\HideIT.bat). This will return viewing of Hidden and System Files and Folders to the default settings.

Delete C:\ISeeYouXP

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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