Lilly

Key remapping

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Hello everyone!

About an hour ago, my EAM popped up a new window, saying that my key remapping has all been used up for today. It seems to have been activated by the software attempting to auto-update each hour. Any idea why this might be happening? I have 60 days left on my key, and haven't given it out to anyone. My OS is Win 7, 64, service pack 1.

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You'll certainly need an Emsi staffmember to look at your key's details on their systems, judging by what's written in previous posts (rare) on this subject.

Supposing it IS caused by failures in the update processes, where in the world are you?  Is there anything odd or recently changed about the way your machine connects to the outside world? 

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You have the license key activated on two computers, correct?

Have you tried reactivating the license key on each computer to see if that resolves the issue?

Also, are you in contact with someone from our sales team as well? Your license key's mapping history has been deleted, which suggests that someone else may be trying to help you.

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I have a separate key on a laptop, but I buy them together. I'll try reactivating it.

Yes, I contacted the support as well.

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OK, I recommend sticking to the troubleshooting steps that whoever you're in contact with on our Support or Sales team has recommended. We don't want to cause any confusion by having two or more of us sending you instructions or asking for information. ;)

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