keeleyb

CLOSED Unable to view Netflix or BBC

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Hello,

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
GroupPolicy: Restriction - Chrome <==== ATTENTION
2018-01-20 21:16 - 2018-01-20 21:16 - 000003882 _____ C:\WINDOWS\System32\Tasks\{E08C7EC9-045B-ABE5-098F-45F66E36C445}
2018-01-04 12:19 - 2018-01-04 12:19 - 000097272 _____ C:\WINDOWS\system32\Drivers\6cbc76f19f4e276eaaf6fd571ee1c9dc.sys
2017-10-13 12:01 - 2013-11-25 03:55 - 005127860 _____ () C:\Program Files\APD4_Install_E_RevU.pdf
2017-10-13 12:01 - 2017-07-31 03:56 - 000029797 _____ () C:\Program Files\APD4_READMEUS.TXT
2017-10-13 12:00 - 2016-05-13 03:56 - 035064840 _____ (Acresso Software Inc.) C:\Program Files\APDMANE_U.exe
2017-10-13 12:01 - 2017-07-31 03:56 - 051917536 _____ (SEIKO EPSON CORPORATION) C:\Program Files\APD_456dE.exe
2017-03-29 14:11 - 2017-03-29 14:11 - 012782152 _____ (Delivery Tech Corp) C:\Program Files (x86)\sendblaster4.exe
2017-10-11 17:18 - 2018-01-05 11:49 - 000038474 _____ () C:\Users\admin\AppData\Roaming\Comma Separated Values.ADR
2018-01-04 09:11 - 2018-01-04 09:11 - 000140800 _____ () C:\Users\admin\AppData\Local\installer.dat
Task: {0054FDBA-B455-4033-8682-90357E59B57E} - System32\Tasks\GEN => C:\Users\admin\AppData\Local\Programs\GEN\GEN.exe [2017-05-04] ( ) <==== ATTENTION
Task: {09F7F7E8-CD42-4E59-A602-DA685EC696AA} - System32\Tasks\{E08C7EC9-045B-ABE5-098F-45F66E36C445} => C:\WINDOWS\system32\regsvr32.exe /s /n /i:"/rt" "C:\PROGRA~3\dab603b1\e239ae9e.dll" <==== ATTENTION
Task: {91E54CA4-569A-4239-B4D5-C8D66C13703B} - \{040C7947-0B7F-7F79-0511-0C08097E117D} -> No File <==== ATTENTION
C:\PROGRA~3\dab603b1\e239ae9e.dll
C:\PROGRA~3\dab603b1

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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In this specific case, yes our software would have detected this before it infected your computer.  Emsisoft detection rates exceed 99% of all threats during testing.  If we have seen the malware then we detect it.  In many cases our behavioral blocker rules will detect never before seen malware and prevent it from installing.

Because of the type of malware that was on the system, I would like you to run another tool.

Please download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print out or write down these instructions first).
  2. Double click on the AdwCleaner icon to run it.
  3. You will need to accept the license agreement from Malwarebytes in order to continue.
  4. Click on the Scan button in the lower-left.
  5. When the scan is done, a log will open in Notepad. You can close this Notepad window before continuing.
  6. If something was found on your computer, then click on the Clean button in the lower-left (where the "Scan" button was earlier).
  7. AdwCleaner will warn you that it will close all running processes (programs). Click OK to continue when ready.
  8. After the cleaning process is done, you will be prompted to restart your computer. Please click Reboot now when ready to restart your computer.
  9. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  10. Please attach that log file to a reply for me to review.
  11. If you lose that log file for any reason, you can find it at C:\AdwCleaner[C0] on your computer.

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Just the same last evening. When I tried just now, all is tickety-boo, many thanks. It's time to sign up with Emsisoft methinks. Do I disable the Windows derfender?

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Windows will disable Windows Defender automatically when Emsisoft is installed.

I'm getting the BBC site in your link with no errors.

Let's try a different tool.

Download RogueKiller from https://www.fosshub.com/RogueKiller.html and save it to your desktop.

• Double-click on setup.exe to install RogueKiller.

Close all programs and disconnect any USB or external drives before running the tool.

• Right-click RogueKiller.exe and select Run As Administrator to run the tool.
• Once the Prescan has finished, click Scan.
• Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.

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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Select the following items:
      [Adw.DNSUnlocker] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | NameServer : 82.163.143.176 82.163.142.178 ([GB][-])  -> Found
      [Adw.DNSUnlocker] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{5864a9e6-9e01-4842-b173-789f0394be5f} | NameServer : 82.163.143.176,82.163.142.178 ([GB][-])  -> Found
      [PUP.Gen0][File] C:\Windows\SECOH-QAD.exe -> Found
      [PUP.uTorrentAds][File] C:\Users\admin\AppData\Roaming\uTorrent\updates\3.5.0_44294\utorrentie.exe -> Found
      [PUP.uTorrentAds][File] C:\Users\admin\AppData\Roaming\uTorrent\updates\3.5.1_44332\utorrentie.exe -> Found
      [Adw.AdPopup][Folder] C:\Users\admin\AppData\Local\Programs\GEN -> Found
      [PUP.HackTool][Folder] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico -> Found
      [PUP.HackTool][Folder] C:\Program Files\KMSpico -> Found
      [PUP.Mindspark][Chrome:Addon] Default : InternetSpeedTracker [kohoehgoafblafjinhplmhcbphgaaobc] -> Found
      [PUP.Gen1|PUM.HomePage][Chrome:Config] Default [SecurePrefs] : homepage [http://www.searchnu.com/102] -> Found
      [PUM.HomePage][Chrome:Config] Default [SecurePrefs] : session.startup_urls [http://www.bbc.co.uk/radio/player/bbc_radio_fourfm] -> Found
    • Click the Delete button.

  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex.txt)
    • The highest number of [X], is the most recent Delete log.


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I have already done that and the malware has been removed. Many thanks for your help. Should I install RogueKiller as well as Emsissoft? Or do they both do the same job?

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RogueKiller has no active scan engines so it and Emsisoft should not interfere with each other.

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
How Did I Get Infected?

That should take care of everything.

Safe Surfing!

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You are welcome, glad to be of help.

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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