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Hello,

 

I would like to have you run a third-party tool that targtesAdware and Junkware in general.

Please download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print out or write down these instructions first).
  2. Double click on the AdwCleaner icon to run it.
  3. You will need to accept the license agreement from Malwarebytes in order to continue.
  4. Click on the Scan button in the lower-left.
  5. When the scan is done, a log will open in Notepad. You can close this Notepad window before continuing.
  6. If something was found on your computer, then click on the Clean button in the lower-left (where the "Scan" button was earlier).
  7. AdwCleaner will warn you that it will close all running processes (programs). Click OK to continue when ready.
  8. After the cleaning process is done, you will be prompted to restart your computer. Please click Reboot now when ready to restart your computer.
  9. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  10. Please attach that log file to a reply for me to review.
  11. If you lose that log file for any reason, you can find it at C:\AdwCleaner[C0] on your computer.

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