jamjar

CLOSED Chrome Redirect

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Hi

I typed the name of a trusted website into the Google search box, clicked on that site and got redirected to an ‘advertisement’ saying ”Dear Chrome user, you are today’s lucky visitor…”. Something about a 2018 Annual Visitor Survey. The address bar displayed: play1549.i-our-prize60.loan.

I didn’t click on anything and closed the window with the red  x button top right.

I haven’t downloaded anything for a while but checked in Programs and Features for anything unusual. There wasn’t. I ran EAM which found nothing.

The Google redirect hasn’t happened again. I attach following logs.

Thanks

John

 

FRST.txt

Addition.txt

scan_180628-220844.txt

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Hi Kevin

I ran the Chrome Cleanup Tool and it found no harmful software.

Any idea what may have caused the redirect?

Is there anything else I need to do? If not, how should I remove EEK and Farbar?

Thanks

John

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YOur logs are not showing any malware.

Let's try a different tool.

Download RogueKiller from https://www.fosshub.com/RogueKiller.html and save it to your desktop.

• Double-click on setup.exe to install RogueKiller.

Close all programs and disconnect any USB or external drives before running the tool.

• Right-click RogueKiller.exe and select Run As Administrator to run the tool.
• Once the Prescan has finished, click Scan.
• Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.

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Hi

I attach the RogueKiller scan log.

Emsisoft Anti-Malware was enabled when I downloaded/installed RogueKiller and during the scan. My USB mouse was plugged in during the scan.  

Regards

John

rk_A22C.tmp.txt

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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Select the following items:
      [PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Found
      [PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Found
      [PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowSetProgramAccessAndDefaults : 0  -> Found
      [PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowUser : 0  -> Found
      [PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Found
      [PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Found
      [PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowSetProgramAccessAndDefaults : 0  -> Found
      [PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1933930236-2360456301-1957462197-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowUser : 0  -> Found
    • Click the Delete button.

  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex.txt)
    • The highest number of [X], is the most recent Delete log.


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I would like for you to run a tool that targets Adware and Junkware in general.

Please download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print out or write down these instructions first).
  2. Double click on the AdwCleaner icon to run it.
  3. You will need to accept the license agreement from Malwarebytes in order to continue.
  4. Click on the Scan button in the lower-left.
  5. When the scan is done, a log will open in Notepad. You can close this Notepad window before continuing.
  6. If something was found on your computer, then click on the Clean button in the lower-left (where the "Scan" button was earlier).
  7. AdwCleaner will warn you that it will close all running processes (programs). Click OK to continue when ready.
  8. After the cleaning process is done, you will be prompted to restart your computer. Please click Reboot now when ready to restart your computer.
  9. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  10. Please attach that log file to a reply for me to review.
  11. If you lose that log file for any reason, you can find it at C:\AdwCleaner[C0] on your computer.

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The system should be clean.  If you are still getting redirects in Chrome, then it may be necessary to uninstall Chrome and reinstall it.

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Hi

I’ve not had any redirects since first reporting.

Thank you for your time and expertise.

Regards

John

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It is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
How Did I Get Infected?

That should take care of everything.

Safe Surfing!

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You are welcome.

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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