Gideon Sword Posted July 11, 2018 Report Share Posted July 11, 2018 When boot system have problem no working taskbar is freeze and need make reset button and then work but need fix for this error. Faulting application name: a2service.exe, version: 2018.6.0.8750, time stamp: 0x5b3a2dec Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xb0bb231d Exception code: 0x0eedfade Fault offset: 0x000000000003a388 Faulting process id: 0x234 Faulting application start time: 0x01d418fdc50a8a70 Faulting application path: C:\Program Files\Emsisoft Anti-Malware\a2service.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Link to comment Share on other sites More sharing options...
JeremyNicoll Posted July 11, 2018 Report Share Posted July 11, 2018 With which version of Windows? Link to comment Share on other sites More sharing options...
McFarlandIT Posted July 11, 2018 Report Share Posted July 11, 2018 looks like Windows 10 Build 17134.165 according to that kernel version. Link to comment Share on other sites More sharing options...
Gideon Sword Posted July 11, 2018 Author Report Share Posted July 11, 2018 7 hours ago, JeremyNicoll said: With which version of Windows? Windows 10 Pro version 1803 with latest updated to 10.0.17134.165 Link to comment Share on other sites More sharing options...
GT500 Posted July 12, 2018 Report Share Posted July 12, 2018 Let's try getting a diagnostic log. The instructions and download are available at the following link:https://helpdesk.emsisoft.com/en-us/article/275-running-the-emsisoft-diagnostic-tool Logs from FRST might be helpful as well. There are instructions for downloading and running FRST at the following link:https://helpdesk.emsisoft.com/en-us/article/274-running-a-scan-with-frst Link to comment Share on other sites More sharing options...
Gideon Sword Posted July 12, 2018 Author Report Share Posted July 12, 2018 Today is ok boot system no freeze taskbar and no show error in eventlog. Link to comment Share on other sites More sharing options...
GT500 Posted July 13, 2018 Report Share Posted July 13, 2018 OK. If it happens again, then go ahead and post the logs, and I'll take a look at them. Link to comment Share on other sites More sharing options...
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