Gideon Sword

Bug in latest version 8750

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When boot system have problem no working taskbar is freeze and need make reset button and then work but need fix for this error.

Faulting application name: a2service.exe, version: 2018.6.0.8750, time stamp: 0x5b3a2dec
Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xb0bb231d
Exception code: 0x0eedfade
Fault offset: 0x000000000003a388
Faulting process id: 0x234
Faulting application start time: 0x01d418fdc50a8a70
Faulting application path: C:\Program Files\Emsisoft Anti-Malware\a2service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll

 

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Let's try getting a diagnostic log. The instructions and download are available at the following link:
https://helpdesk.emsisoft.com/en-us/article/275-running-the-emsisoft-diagnostic-tool

Logs from FRST might be helpful as well. There are instructions for downloading and running FRST at the following link:
https://helpdesk.emsisoft.com/en-us/article/274-running-a-scan-with-frst

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OK. If it happens again, then go ahead and post the logs, and I'll take a look at them. ;)

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