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CLOSED gen:variant.Strictor, 3 others found by Emsisoft, can't be removed by Emsisoft

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My sister's Win 10 Asus pc has been acting badly.  I downloaded free Emsisoft.  I have the paid version on my PC and know it's great.  I ran a Malware scan and 4 suspicious files were found.  When I tried to delete and then quarantine them, Emsisoft put up the message "removing these … high risk of crashing your system....contact support … " I'm attaching the logs from EEK and FRST.

The culprits are:

Gen:Variant.Strictor.83319(b)

Gen:Trojan.Heur.FU.ju)@aSTEIDhl(B)

Gen.Variant.Graftor.53846(B)

Gen:Variant.Strictor.83393(B)

 

FRST_23-07-2018 17.41.35.txt

Addition_23-07-2018 17.41.35.txt

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Hello,

The EEK scan report failed to attach, please attach a copy of the scan report to your reply.

Please run FRST again. Next, select and copy the following text, including the words Start:: and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.

Start::
    ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
    ShellIconOverlayIdentifiers-x32-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
    ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
    ContextMenuHandlers1_S-1-5-21-394959421-2462260966-1291324278-1001-x32: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ContextMenuHandlers4_S-1-5-21-394959421-2462260966-1291324278-1001-x32: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ContextMenuHandlers5_S-1-5-21-394959421-2462260966-1291324278-1001-x32: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    Task: {65B85F6F-35B3-4459-A179-28255D5B7B25} - System32\Tasks\Microsoft\Windows\HelloFace\FODCleanupTask => C:\WINDOWS\System32\WinBioPlugIns\FaceFodUninstaller.exe [2018-04-11] ()
End::

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Please run FRST again. Next, select and copy the following text, including the words Start:: and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.

Start::
    ShortcutTarget: Dropbox.lnk -> C:\Users\lmwhi_000\AppData\Roaming\Dropbox\bin\Dropbox.exe (No File)
    ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
    ShellIconOverlayIdentifiers-x32-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ShellIconOverlayIdentifiers-x32-x32-x32-x32-x32-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
    ContextMenuHandlers1_S-1-5-21-394959421-2462260966-1291324278-1001-x32: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ContextMenuHandlers4_S-1-5-21-394959421-2462260966-1291324278-1001-x32: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
    ContextMenuHandlers5_S-1-5-21-394959421-2462260966-1291324278-1001-x32: [ FileSyncEx] -> {CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B} => C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File
End::

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Changing tools.

Download RogueKiller from https://www.fosshub.com/RogueKiller.html and save it to your desktop.

• Double-click on setup.exe to install RogueKiller.

Close all programs and disconnect any USB or external drives before running the tool.

• Right-click RogueKiller.exe and select Run As Administrator to run the tool.
• Once the Prescan has finished, click Scan.
• Once the Status box shows "Scan Finished", click on the "Report" button and attach the scan log to your reply.

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I cannot open or use JSON files.  The report I need is a plain text file, with the .txt file extension.

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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista/7/8/10 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Select the following items:
      [PUP.Coupons|PUP.Gen1][Folder] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons -> Found
      [PUP.UpdateAdmin|PUP.Gen1][Folder] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\UpdateAdmin -> Found
    • Click the Delete button.

  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex.txt)
    • The highest number of [X], is the most recent Delete log.


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Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running.

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Thanks again, Kevin.  My sister used the computer for a couple of hours after I removed the 2 "culprits" using Roguekiller.  She said that other than Yahoo's mail server not responding (LOL) she said it was acting much better, for example not deluging her screen with ads while she's trying to read something.  Definitely improved performance.   I ran EEK and then FRST. The logs are attached. 

scan_180731-222220.txt

FRST.txt

Addition.txt

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The logs show no malware.  As far as the Yahoo Mail issues, she may need to clean her browser cache, assuming that she accesses Yahoo Mail using her browser.

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Thank you Kevin - that is great news!!  Thanks for the reminder on clearing the browser cache.  I should've thought of that myself, being a retired, but forgetful,  systems programmer!!  I've just cleaned my sister's browser cache and hope it helps.  I've cleaned my own too - hers took a lot longer time than mine.. hmmmm...  Enough of that!  Thanks again for all your help. I'll talk to sis about my getting a license for Emsisoft for her pc.  I use it on both of mine.  Case closed - very grateful.

 

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Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

To Remove EEK simple delete the EEK for in the of your System Drive, normally C:\EEK

Run Windows Update and update your Windows Operating System.

Articles to Read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
How Did I Get Infected?

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.

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