Jump to content

Win 7 error on updating to 8824

Recommended Posts

Auto-updated to 8824 on Win 7 64 bit.

Error shown in event viewer

Faulting application name: a2service.exe, version: 2018.7.0.8824, time stamp: 0x5b5f47cb
Faulting module name: a2engine.dll, version: 2018.7.0.306, time stamp: 0x5b55cbd3

Find attached debug logs, forensics txt and event viewer info



Link to post
Share on other sites

Thanks stapp,

Yesterday we've analyzed this already and this error is most probably related to build 8814 as we fixed a cause for a crash in 8824. (despite windows writes version 8824 in the eventlog)
This issue should not occur anymore  within a few days.

If it will,  we would require process dumps, as debuglogs do not show  a culprit.

You could configure WER to store local processdumps:






Link to post
Share on other sites
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...