stapp

CLOSED Win 7 error on updating to 8824

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Auto-updated to 8824 on Win 7 64 bit.

Error shown in event viewer

Faulting application name: a2service.exe, version: 2018.7.0.8824, time stamp: 0x5b5f47cb
Faulting module name: a2engine.dll, version: 2018.7.0.306, time stamp: 0x5b55cbd3

Find attached debug logs, forensics txt and event viewer info

 

a2service_20180802174336(3180).zip

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Thanks stapp,

Yesterday we've analyzed this already and this error is most probably related to build 8814 as we fixed a cause for a crash in 8824. (despite windows writes version 8824 in the eventlog)
This issue should not occur anymore  within a few days.

If it will,  we would require process dumps, as debuglogs do not show  a culprit.

You could configure WER to store local processdumps:

https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

 

 


 

 

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