stapp 149 Report post Posted August 2, 2018 Auto-updated to 8824 on Win 7 64 bit. Error shown in event viewer Faulting application name: a2service.exe, version: 2018.7.0.8824, time stamp: 0x5b5f47cb Faulting module name: a2engine.dll, version: 2018.7.0.306, time stamp: 0x5b55cbd3 Find attached debug logs, forensics txt and event viewer info a2service_20180802174336(3180).zip Share this post Link to post Share on other sites
Frank H 102 Report post Posted August 2, 2018 Thanks stapp, Yesterday we've analyzed this already and this error is most probably related to build 8814 as we fixed a cause for a crash in 8824. (despite windows writes version 8824 in the eventlog) This issue should not occur anymore within a few days. If it will, we would require process dumps, as debuglogs do not show a culprit. You could configure WER to store local processdumps: https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps Share this post Link to post Share on other sites
Frank H 102 Report post Posted August 7, 2018 stapp, the issue should have been resolved in beta hotfix 2018.7.1 Could you confirm ? Share this post Link to post Share on other sites
stapp 149 Report post Posted August 7, 2018 No event viewer error showing. Share this post Link to post Share on other sites
Frank H 102 Report post Posted August 7, 2018 okay, i'll close this ticket Share this post Link to post Share on other sites
