Skatman88

Device stating "License Key is Invalid"

Recommended Posts

Hi,

I bought 5 licenses in January this year and, for some reason, one of the devices has just started telling me that the license key is invalid when the same license is working fine on 2 other devices.

Can someone please help me resolve this?

Best,

Share this post


Link to post
Share on other sites

The only license that I see associated with that particular server is a free trial. Send me a private message with your license key, and I'll check and see if there's anything wrong with it.

Share this post


Link to post
Share on other sites

FYI: I noticed you have version 2018.1.0.8407 of Emsisoft Anti-Malware installed on this server. I assume this means it's configured for the Delayed update feed?

Share this post


Link to post
Share on other sites
42 minutes ago, GT500 said:

The only license that I see associated with that particular server is a free trial. Send me a private message with your license key, and I'll check and see if there's anything wrong with it.

Hi Arthur, I've been speaking with Thomas Ott behind the scenes and he's now fixed the issue. All it was, was that the particular license I was trying to apply was assigned to normal Windows devices and this was Server 2016. When I initially applied it, I don't think there was a specific server release, but there is now which is obviously what's caused the issue. Being the great customer-facing company that you are, Thomas swapped one of my workstation licenses for a server license as it's only for home-use and it worked instantly.

41 minutes ago, GT500 said:

FYI: I noticed you have version 2018.1.0.8407 of Emsisoft Anti-Malware installed on this server. I assume this means it's configured for the Delayed update feed?

I think it was because I had only just turned the server back on again. I had set it up a while ago to act as an Emsisoft server, but it was underutilised and costing too much in relative power consumption so I turned it off. I've recently decided to migrate my Plex Media Centre to the Windows Server instead of Ubuntu as I'm fed up of having to try and fight with Ubuntu every time it breaks itself after an update. ha. 

Anyway, thanks for your time and this topic can now be marked as closed.

Best,

Share this post


Link to post
Share on other sites

I'm glad that Thomas was able to assist you. If you need anything else, then please be sure to let one of us know. ;)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.