thewan

Surf Protection performance issue

Recommended Posts

Hello everyone.

My internet has recently been upgraded to 500Mbps for download speeds. Disabling Surf Protection allows me to maximize my internet speed with no issues on my PC. But when enabled, my internet speed maxes out at 300Mbps with stutters, lag and freezing above 200Mbps. Limiting internet speed on my PC requires me purchasing software to do so, which I am not keen on doing. Is there anything else I could do besides disabling Surf Protection? While I have a rather ancient PC (AMD FX 8120, 8GB RAM, GTX 770) it serves my purpose well and I intend to keep using it til the end of its life, so do not tell me to upgrade/change my PC. I tried searching the forums and couldn't find any similar issue, but if it has been mentioned and solved before I apologize and I hope you could point me in the right direction.

Thanks for your replies.

Share this post


Link to post
Share on other sites

Are you measuring speeds on a speed-testing website, or by seeing the actual elapsed time that files of a known size take to reach you?   And what sorts of files are you moving around - by http or some other protocol?  Are you using some sort of download manager?

I'm wondering why surf-protection would need to slow down a file transfer once it starts... unless your browser (or whatever) is asking for the first chunk, then the next chunk, then ... and each of those requests is being tested again. 

Share this post


Link to post
Share on other sites
12 minutes ago, JeremyNicoll said:

Are you measuring speeds on a speed-testing website, or by seeing the actual elapsed time that files of a known size take to reach you?   And what sorts of files are you moving around - by http or some other protocol?  Are you using some sort of download manager?

I'm wondering why surf-protection would need to slow down a file transfer once it starts... unless your browser (or whatever) is asking for the first chunk, then the next chunk, then ... and each of those requests is being tested again. 

Any heavy internet activity causes this issue. I experience these issues while streaming high quality video, downloading large files using a download manager or a torrent client (I've tried a few), and while speed testing using different speed test websites as well as the Ookla Speedtest.net app from the Windows Store. I am mainly annoyed while streaming videos, it starts to stutter when I try to watch high quality streams. I do not experience any issues while browsing the internet normally or downloading smaller files as they tend to finish before the speed ramps up too high, and when I limit my download manager speeds to less than 200Mbps. As for my speed testing, I use various speed tests, and downloading large files such as Linux isos while cross checking with the Windows Task Manager.

Edited by thewan
added some more information

Share this post


Link to post
Share on other sites

> Any heavy internet activity causes this issue.

I suspect that might not be the case.  If eg you download a .iso file over ftp or http I wonder if (assuming the sending server can send data fast enough) the transfer rate would be high - you could try that with large CD or DVD files from eg https://www.debian.org/CD/.    I think the problem is that your pc (streaming, torrents, download managers etc) all ask for big files in many many separate pieces and each such request gets checked by Surf Protection.   Of course I could be wrong... 

I don't know if it's possible to bypass Surf Protection for requests made by specific programs, eg your torrent program or download manager. 

Share this post


Link to post
Share on other sites

I just tried downloading a large file from a test site recommended by other customers of the same ISP using the same internet package. It could reach up to 400Mbps with no issues using browsers (Firefox and Edge). I also tried the same file using my download manager which I limited to one connection, also the same speeds with no issues. With Surf Protection enabled and repeating the same downloads via both the browsers and download manager with one connection, the same issues persists, slower unstable speeds and lags/stutters/freezing.

This rules out any problem with multiple connections from any program. Even a single fast connection is heavy enough to cause this.

Edited by thewan
added some more information

Share this post


Link to post
Share on other sites

There are known network slowdown issues right now. I would believe we plan on having a beta available soon to address these issues.

Share this post


Link to post
Share on other sites
18 minutes ago, GT500 said:

There are known network slowdown issues right now. I would believe we plan on having a beta available soon to address these issues.

Noted. Thanks for the reply. Looking forward to the beta.

Share this post


Link to post
Share on other sites

We'll post an announcement when the beta is available at the following link:
https://blog.emsisoft.com/en/category/emsisoft-news/beta-updates/

Sometimes beta updates are listed in the "Product Updates" category instead, which can be found at the following address:
https://blog.emsisoft.com/en/category/emsisoft-news/product-updates/

Both have RSS feeds if you want to be automatically notified when new versions of our software are released:
https://blog.emsisoft.com/en/category/emsisoft-news/product-updates/feed/
https://blog.emsisoft.com/en/category/emsisoft-news/beta-updates/feed/

If you'd like to go ahead and switch to the Beta update feed, then here's how to do so:

  1. Open Emsisoft Anti-Malware.
  2. Click on the little gear icon on the left side of the Emsisoft Anti-Malware window (roughly in the middle).
  3. Click on Updates in the menu at the top.
  4. On the left, in the Updates section, look for Update feed.
  5. Click on the box to the right of where it says Update feed, and select Beta from the list.
  6. Right-click on the little Emsisoft icon in the lower-right corner of the screen (to the left of the clock).
  7. Select Update now from the list.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.