G11 1 Posted December 1, 2018 Report Share Posted December 1, 2018 I have Emsisoft AM on my desk top which expires in 2020. I have Emsisoft mobile on my Android which just expired. I find no link to renew the Android. When I try to renew through my desk I get a message "Your license is not yet due for renewal. Please check back in near the license end date" How do I renew the Android license? I have been an A-Squared (now Emsisoft) user since 2006. Quote Link to post Share on other sites
Thomas Ott 68 Posted December 1, 2018 Report Share Posted December 1, 2018 Hello and thank you for contacting us. A license for Emsisoft Anti-Malware Home & Mobile would be recommended in your specific case. I've just sent you a personal message (PM) via our forum with a solution to the situation. If we can assist you any further, please just let us know. Quote Link to post Share on other sites
G11 1 Posted December 2, 2018 Author Report Share Posted December 2, 2018 Thanks for your prompt support. I am back in business with my Android. Quote Link to post Share on other sites
Thomas Ott 68 Posted December 3, 2018 Report Share Posted December 3, 2018 Thank you for your kind feedback. You are very welcome. If we can assist you any further please just let me know. I wish you a pleasant and malware-free day! Quote Link to post Share on other sites
pat562 2 Posted February 23, 2019 Report Share Posted February 23, 2019 I also have the same issue. Been with you guys for awhile. There was a site to where you could check the location of your device and do a other things, I have no idea where it is. Thanks in advance for the help Pat Quote Link to post Share on other sites
Thomas Ott 68 Posted February 25, 2019 Report Share Posted February 25, 2019 Hello Pat, Thank you for your request. You can find the online portal for our mobile security app Emsisoft Mobile Security here: https://central.emsisoft.com/ Thank you for choosing our security software solutions. If we can assist you any further, please just let me know. Quote Link to post Share on other sites
pat562 2 Posted February 25, 2019 Report Share Posted February 25, 2019 Thanks Thomas, Appreciate the help. Quote Link to post Share on other sites
Thomas Ott 68 Posted February 26, 2019 Report Share Posted February 26, 2019 Hello Pat, Thank you for your feedback. You are very welcome. Should you have any further questions, please just let us know. Quote Link to post Share on other sites
SteelWheel 1 Posted October 4, 2019 Report Share Posted October 4, 2019 Hi, a little time has passed since this thread – I have to re-up this because of my Android device and the same reason (but no public solution). I am missing the "mobile only" version – for years I have no reason to buy a combined one called "Home & Mobile". I have read anything about it, I am logged in "central. ..." as in "my. ...", but no help, because it only leads me back to "https://www.emsisoft.com/de/pricing/" Well, is there a comfortable way to continue my Android protection without buying another license for Windows (I have already four in business and currently no further need). I am sorry for the circumstances, but this section (Mobile) has indeed potential to be much better solved. Best regards. P.S.: Before you suggest or ask, I tried to remove the Windows license while in checkout process, but it only removes the edit-Link on position 1 and leaves it in the shopping cart. Quote Link to post Share on other sites
David Biggar 20 Posted October 10, 2019 Report Share Posted October 10, 2019 Hello SteelWheel, I've sent you a private message with a possible solution. Let me know if you have questions! Quote Link to post Share on other sites
Aggy 0 Posted November 6, 2019 Report Share Posted November 6, 2019 On 10/4/2019 at 11:16 PM, SteelWheel said: I am missing the "mobile only" version – for years I have no reason to buy a combined one called "Home & Mobile". Hi, I recently renewed my windows version, so also only just want to renew my mobile phone version of Emsisoft, which expired Oct.30. Cheers, Gaye. Quote Link to post Share on other sites
David Biggar 20 Posted November 7, 2019 Report Share Posted November 7, 2019 Hello Aggy, I've sent you a private message with a possible solution. Let me know if you have questions! Quote Link to post Share on other sites
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