m0unds Posted December 25, 2018 Report Share Posted December 25, 2018 Hi, I installed EAM on a windows 10 machine with a 4k display, and both the product UI and license login are screwy. The product UI can be resized after logging in, but the login screen is cut off and non-resizable (and any error messages are the wrong DPI so are extremely small). Here's an example: *EDIT* product notifications are also borked: as is the uninstall dialog: Link to comment Share on other sites More sharing options...
GT500 Posted December 26, 2018 Report Share Posted December 26, 2018 Issues with notifications on high screen resolutions is already known. I'll ask QA if we already know about the others. Link to comment Share on other sites More sharing options...
m0unds Posted December 26, 2018 Author Report Share Posted December 26, 2018 5 minutes ago, GT500 said: Issues with notifications on high screen resolutions is already known. I'll ask QA if we already know about the others. Thanks! Link to comment Share on other sites More sharing options...
GT500 Posted December 26, 2018 Report Share Posted December 26, 2018 Most of these issues appear to be unknown at this time. Could you let us know what scaling setting you're using for your display? For instance, you can see in the following screenshot that mine is 100%: Link to comment Share on other sites More sharing options...
m0unds Posted December 26, 2018 Author Report Share Posted December 26, 2018 I have it set to 250% because the windows-recommended 300% makes everything too big. Link to comment Share on other sites More sharing options...
GT500 Posted December 26, 2018 Report Share Posted December 26, 2018 OK, thank you. I'll let you know if we need any more information. Link to comment Share on other sites More sharing options...
m0unds Posted January 4, 2019 Author Report Share Posted January 4, 2019 On 12/26/2018 at 2:07 PM, GT500 said: OK, thank you. I'll let you know if we need any more information. just in case these weren't known, all of the settings for every product component with a modal dialog (application rules, edit rules, import hosts, add new rule to surf protection, edit extensions for file guard, email notifications, update interval, proxy settings, export settings, set password, connect w enterprise console) are tiny as well. Link to comment Share on other sites More sharing options...
GT500 Posted January 4, 2019 Report Share Posted January 4, 2019 I'm fairly certain that that's a known issue with all dialogs, however I will ask QA to be certain. Link to comment Share on other sites More sharing options...
Siddharth Posted January 6, 2019 Report Share Posted January 6, 2019 I am having exactly the same issues. Also have a 4K screen. I have already informed David from customer support regarding this. Do you have a time frame when this would be fixed as this has been going on for months now? Its been a very very long time since this has been like this, probably like 3 months. 1 Link to comment Share on other sites More sharing options...
GT500 Posted January 8, 2019 Report Share Posted January 8, 2019 On 1/6/2019 at 11:04 AM, Siddharth said: Do you have a time frame when this would be fixed as this has been going on for months now? We don't generally have ETA's on fixes. In software development it is usually impossible to meet an ETA, so rather than disappoint everyone we prefer not to say when something may be done. Link to comment Share on other sites More sharing options...
Siddharth Posted January 14, 2019 Report Share Posted January 14, 2019 I know and understand that. But you know it has been months since this has been like this. My license expires in 49 days and I would like to renew it but if I am unable to use the product properly, I would have to think otherwise. Everything worked perfectly before. Is it not possible to get this fixed ASAP please? Thank you. Link to comment Share on other sites More sharing options...
GT500 Posted January 14, 2019 Report Share Posted January 14, 2019 Unfortunately I can't increase or decrease the priority of bug reports. Have you tried changing the DPI to see if things work better at other settings? It may not be ideal, but it might at least make things usable. Link to comment Share on other sites More sharing options...
m0unds Posted January 16, 2019 Author Report Share Posted January 16, 2019 On 1/14/2019 at 2:54 PM, Siddharth said: I know and understand that. But you know it has been months since this has been like this. My license expires in 49 days and I would like to renew it but if I am unable to use the product properly, I would have to think otherwise. Everything worked perfectly before. Is it not possible to get this fixed ASAP please? Thank you. have you tried right clicking on the EAM UI application (a2start i think; don't have it installed on this machine) > clicking properties > compatibility tab > high DPI > change to system? On 1/14/2019 at 4:59 PM, GT500 said: Unfortunately I can't increase or decrease the priority of bug reports. Have you tried changing the DPI to see if things work better at other settings? It may not be ideal, but it might at least make things usable. the problem with this on a small (sub 22") 4k display is that it makes everything so small it's unusable. not a particularly suitable workaround, i'm sorry to say. overriding the dpi handling for the UI might help, though. Link to comment Share on other sites More sharing options...
GT500 Posted January 16, 2019 Report Share Posted January 16, 2019 13 hours ago, m0unds said: overriding the dpi handling for the UI might help, though. Windows 10 does have more than one method it can use for scaling, so it's possible that one of the alternate methods might work better. Link to comment Share on other sites More sharing options...
Siddharth Posted January 16, 2019 Report Share Posted January 16, 2019 Tried changing the scaling settings. Still doesn't work. I am overly frustrated now. It has been months but I am sure you would have a defense for that. So, all good :) Link to comment Share on other sites More sharing options...
GT500 Posted January 17, 2019 Report Share Posted January 17, 2019 Try changing the scaling settings for a2start in the Emsisoft Anti-Malware folder (usually C:\Program Files\Emsisoft Anti-Malware). Right-click on a file, select Properties, switch to the Compatibility tab, and click the Change high DPI settings (you may need to click the Change settings for all users button below that before you can change the DPI settings). The "High DPI scaling override" setting should be what you're looking for. Note that changes to scaling settings will not take effect in EAM until you log out of Windows and log back in. Link to comment Share on other sites More sharing options...
Siddharth Posted February 5, 2019 Report Share Posted February 5, 2019 This is really getting a bit annoying. I uninstalled Emsisoft to give you guys some more time to fix this. I tried what you have told me to, it still does not work! Can you please help this? it is just annoying to use a piece of software when we cannot even read the instructions which are being displayed. Can you please now fix this after months ? Link to comment Share on other sites More sharing options...
GT500 Posted February 5, 2019 Report Share Posted February 5, 2019 Logging out and logging back in (or restarting Windows) after making changes doesn't help them take effect? Link to comment Share on other sites More sharing options...
m0unds Posted February 7, 2019 Author Report Share Posted February 7, 2019 On 2/5/2019 at 7:35 AM, Siddharth said: This is really getting a bit annoying. I uninstalled Emsisoft to give you guys some more time to fix this. I tried what you have told me to, it still does not work! Can you please help this? it is just annoying to use a piece of software when we cannot even read the instructions which are being displayed. Can you please now fix this after months ? a2start being set to "system" scaling should fix the primary product ui - if your issue is with the product alerts, change a2guard and commservice to "system" scaling as well, and the whole product will be scaled correctly for 4k display by windows. (i just had to do this for a customer of mine. please fix this as it makes folks selling your product, i.e. me, and others, look like an idiot when we have to hack away in order to make it display correctly on modern workstations) Link to comment Share on other sites More sharing options...
GT500 Posted February 7, 2019 Report Share Posted February 7, 2019 11 hours ago, m0unds said: commservice That particular executable is used for communication with Emsisoft Enterprise Console (EEC), and won't even be running if your installation of Emsisoft Anti-Malware isn't connected to EEC. Only a2guard is responsible for drawing the notifications and System Tray/Notification Area icon. Link to comment Share on other sites More sharing options...
Siddharth Posted February 7, 2019 Report Share Posted February 7, 2019 I am able to make the scaling work by tweaking all these things. However, the issue still persists with the notifications that come on the right hand side such as when the product is being updated etc. Link to comment Share on other sites More sharing options...
m0unds Posted February 8, 2019 Author Report Share Posted February 8, 2019 2 hours ago, Siddharth said: I am able to make the scaling work by tweaking all these things. However, the issue still persists with the notifications that come on the right hand side such as when the product is being updated etc. it looks like overriding the dpi settings for a2guard doesn't persist between reboots for whatever reason. i just reproduced that on my aforementioned customer's machine. the only one that sticks is a2start. Link to comment Share on other sites More sharing options...
GT500 Posted February 8, 2019 Report Share Posted February 8, 2019 21 hours ago, m0unds said: it looks like overriding the dpi settings for a2guard doesn't persist between reboots for whatever reason. The settings also don't persist after program updates. Unfortunately Microsoft didn't think that it might be necessary for these settings to persist after a file is overwritten by a newer version, so the settings don't necessarily persist long-term. Link to comment Share on other sites More sharing options...
Siddharth Posted February 9, 2019 Report Share Posted February 9, 2019 I guess with the recent update this is all fixed now. Did you update and check @m0unds Link to comment Share on other sites More sharing options...
Siddharth Posted February 9, 2019 Report Share Posted February 9, 2019 @GT500 Guess i spoke too soon. Something strange happened with the emsisoft updates. Today in the morning, after one of the updates, everything was fine including the notifications which come on the center right. Now after the recent update it has gone back to have scaling issues What happened if I may ask? Link to comment Share on other sites More sharing options...
GT500 Posted February 11, 2019 Report Share Posted February 11, 2019 On 2/9/2019 at 2:42 PM, Siddharth said: @GT500 Guess i spoke too soon. Something strange happened with the emsisoft updates. Today in the morning, after one of the updates, everything was fine including the notifications which come on the center right. Now after the recent update it has gone back to have scaling issues What happened if I may ask? I don't see any program files in the update feed changelog (which currently goes back to the last couple of updates on February 4th). Normally that's the only reason why file properties would reset like that. Can you check your logs in Emsisoft Anti-Malware, and search for "update" to see if there was an update downloaded for program files around the time this happened? You can double-click on an entry to see which files were updated, and program files would have names that end in something like .exe / .dll / .sys. Link to comment Share on other sites More sharing options...
GT500 Posted February 26, 2019 Report Share Posted February 26, 2019 Are any of these issues resolved in the current beta?https://blog.emsisoft.com/en/32780/emsisoft-anti-malware-2019-2/ Here's how to install the beta: Open Emsisoft Anti-Malware. Click on the little gear icon on the left side of the Emsisoft Anti-Malware window (roughly in the middle). Click on Updates in the menu at the top. On the left, in the Updates section, look for Update feed. Click on the box to the right of where it says Update feed, and select Beta from the list. Right-click on the little Emsisoft icon in the lower-right corner of the screen (to the left of the clock). Select Update now from the list. Link to comment Share on other sites More sharing options...
m0unds Posted February 27, 2019 Author Report Share Posted February 27, 2019 Sort of better - activation window is usable now, post-beta notification window is still screwed up, as is the product window itself. The product window is too small, and either requires resizing or scrolling, and the notifications aren't resizeable and are cut off. Progress is progress, though. Uninstall dialogue is still borked, but I'm not sure whether that was part of the beta. Link to comment Share on other sites More sharing options...
GT500 Posted February 27, 2019 Report Share Posted February 27, 2019 Thanks for the feedback. I'll pass it on to QA. Link to comment Share on other sites More sharing options...
m0unds Posted October 7, 2019 Author Report Share Posted October 7, 2019 Hey, old thread bump, but there's still stuff not being properly displayed on high res monitors. Here's a detection information window from the current product release (you can see the issue in the screenshot): Link to comment Share on other sites More sharing options...
GT500 Posted October 8, 2019 Report Share Posted October 8, 2019 9 hours ago, m0unds said: Hey, old thread bump, but there's still stuff not being properly displayed on high res monitors. Here's a detection information window from the current product release (you can see the issue in the screenshot): I'll ask QA and see if that is one of the dialogs that was supposed to have been migrated to sciter for better DPI scaling support. Link to comment Share on other sites More sharing options...
m0unds Posted October 16, 2019 Author Report Share Posted October 16, 2019 On 10/7/2019 at 9:53 PM, GT500 said: I'll ask QA and see if that is one of the dialogs that was supposed to have been migrated to sciter for better DPI scaling support. great, thanks. they're too tiny to read atm. Link to comment Share on other sites More sharing options...
GT500 Posted October 17, 2019 Report Share Posted October 17, 2019 5 hours ago, m0unds said: great, thanks. they're too tiny to read atm. It looks like it's still on the list of dialogs that need to migrated to sciter. Hopefully it won't take too much longer. Link to comment Share on other sites More sharing options...
m0unds Posted October 17, 2019 Author Report Share Posted October 17, 2019 12 minutes ago, GT500 said: It looks like it's still on the list of dialogs that need to migrated to sciter. Hopefully it won't take too much longer. awesome, thanks for confirming. have a good one! Link to comment Share on other sites More sharing options...
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