GOALSEEKER

Bitdefender GandCrab advice please

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Hi I switched my laptop on today to discover a message to say my laptop had fallen foul to this ransomware. The usual threats. I searching for help I came across you valuable forum and followed some instructions you gave which included downloading the BitDefender GandCrab. I followed the instructions including finding the txt message which appeared to include a key as indicated. I copied my software to the same drive as this txt file and set it up to Scan entire System however all I got was a message saying initialization had failed. I also tried  scanning with a scanning path inserted but got the same message I ran the file while on the Internet also an 

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Please attach a copy of the ransom note.  It is possible that this could be GandCrab v5.04.

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