redvet

Unable to re-Install Emisoft

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Emisoft was inadvertently uninstalled during PC repair.  When I try to reinstall I am getting message to indicate licence code not compatible with new download copy.

What to do please ?

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Try downloading and installing Emsisoft Anti-Malware from the following link:
https://dl.emsisoft.com/EmsisoftAntiMalwareWebSetup.exe

 

That will automatically download and install the correct version of Emsisoft Anti-Malware for your computer. If you would prefer to do that yourself and you know whether your computer has a 32-bit edition of Windows or a 64-bit edition of Windows, then you can use one of the following links instead:
32-bit: https://dl.emsisoft.com/EmsisoftAntiMalwareSetup32.msi
64-bit: https://dl.emsisoft.com/EmsisoftAntiMalwareSetup64.msi

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I have the same problem but canceling out of it works. Weird.

 

It wanted my license key or login info to the license key info. That or I could do 30 day free trial. There was a forth option but I forgot what it was sorry. Didn't take a screenshot either.

 

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Forgot to say I entered my license key before the update of the program. Like I always do. So it was weird it asked for something again after. It kept saying not valid though.

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If either of you are able to get it to happen again, then let me know, and we can collect some debug info.

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On 1/3/2019 at 3:54 PM, GT500 said:

Try downloading and installing Emsisoft Anti-Malware from the following link:
https://dl.emsisoft.com/EmsisoftAntiMalwareWebSetup.exe

 

That will automatically download and install the correct version of Emsisoft Anti-Malware for your computer. If you would prefer to do that yourself and you know whether your computer has a 32-bit edition of Windows or a 64-bit edition of Windows, then you can use one of the following links instead:
32-bit: https://dl.emsisoft.com/EmsisoftAntiMalwareSetup32.msi
64-bit: https://dl.emsisoft.com/EmsisoftAntiMalwareSetup64.msi

The first link worked the second links did not, yes I chose the right one. 64 bit

it wouldn’t let me enter my license key because I couldn’t click on enter key. Yes my mouse is working fine.

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Could you click on the option for a free trial or to sign in with your My.Emsisoft account?

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On 1/21/2019 at 1:42 PM, GT500 said:

Could you click on the option for a free trial or to sign in with your My.Emsisoft account?

I clicked on the option for free trial but nothing. Won't let me select anything after this screen. This is with EmsisoftAntiMalwareSetup64.msi file I downloaded direct from the site.

 

1731546741_Thisiswhathappens.thumb.jpg.24d000c3763734964efce36c987da3bf.jpg
Download Image

 

EmsisoftAntiMalwareWebSetup.exe works though I just got to download the program every time to install or reinstall again.

 

P.S. I am thinking could the reason be that the .msi file doesn't work and gets stuck on that screen is because I use a limited user account on Windows 10? (Non-admin)

 

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12 hours ago, max2 said:

P.S. I am thinking could the reason be that the .msi file doesn't work and gets stuck on that screen is because I use a limited user account on Windows 10? (Non-admin)

You can't install software from a limited user account. Please use an administrator account for this.

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