emwul64

a2hooks64.dll that did not meet the 12 signing level requirements

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This morning, after booting, Emsisoft showed a "Change License" panel.
Apparently the software changed into a kind of non-license mode(?)

Checked Event Log  - probably the below error caused the issue.

Event Log Error
Event ID 3033
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the 12 signing level requirements.

How come?

Nothing wrong yesterday.

Thanks.

 

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14 hours ago, emwul64 said:

Checked Event Log  - probably the below error caused the issue.

That log entry is normal, and is not related to any problem.

It's caused when Emsisoft Anti-Malware opens hooks to running applications. Some Windows System Files have stricter code signing requirements than Anti-Virus software does, and when Emsisoft Anti-Malware tries to open a hook to them and inject its a2hooks64.dll file into them, the Event Viewer logs an error due to a2hooks64.dll not meeting the same code signing requirements as the System File it is being injected into.

 

14 hours ago, emwul64 said:

This morning, after booting, Emsisoft showed a "Change License" panel.
Apparently the software changed into a kind of non-license mode(?)

The most common cause is when Emsisoft Anti-Malware was using the free trial, and it expired.

In theory it is also possible for it to happen if the license information in the settings file is somehow corrupted, or can't be verified during an update process.

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Thanks for the above.
Probably a one-off glitch then. I logged into my account -> devices and the license showed 'Valid' for all devices listed there.
The pop-up disappeared and did not show up anymore this morning.

 

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We've since discovered that we had a temporary issue with our license servers yesterday that prevented license activations. The issue should now be resolved, and we would like to apologize for any inconvenience.

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