AndreasZimmer 0 Report post Posted February 28, 2019 Hi! We purchased a licence and everything is working fine with the command line version. But in our separated network where we have to use a proxy-server to update and activate the tool it doenst work. When we use: a2cmd.exe /u /proxy=192.168.1.13:8080 Output:Update start: timestamp0 KB (100%) of 0 KB downloaded (after about 3 minutes). When we use our old antivirus-program (clamav) we have no problem to update over the proxy! Any suggestions? And is there a business hotline where I can place my problem? Thx. Andreas Quote Share this post Link to post Share on other sites
GT500 778 Report post Posted February 28, 2019 Does the proxy require authentication? Note that you can also contact us via e-mail at support@emsisoft.com if you prefer. Quote Share this post Link to post Share on other sites
GT500 778 Report post Posted February 28, 2019 In addition to the above, may I ask if you're using the version of a2cmd.exe bundled with the Emsisoft Emergency Kit, or if you're using the standalone (EmsisoftCMD) version? Also, I'm curious as to what proxy you're using. Is it the one that comes with the Emsisoft Enterprise Console, or another one? Quote Share this post Link to post Share on other sites
AndreasZimmer 0 Report post Posted March 1, 2019 vor 9 Stunden schrieb GT500: Does the proxy require authentication? Note that you can also contact us via e-mail at support@emsisoft.com if you prefer. Good morning, no, the proxy dont need authentication. We used clamav the past years and the proxy works fine... Thx for the reply Andreas Quote Share this post Link to post Share on other sites
AndreasZimmer 0 Report post Posted March 1, 2019 vor 9 Stunden schrieb GT500: In addition to the above, may I ask if you're using the version of a2cmd.exe bundled with the Emsisoft Emergency Kit, or if you're using the standalone (EmsisoftCMD) version? Also, I'm curious as to what proxy you're using. Is it the one that comes with the Emsisoft Enterprise Console, or another one? Hi, I tested it with both versions. Same result... Proxy: We dont have a Emsisoft-Proxy. Which exactly, I cant say. Regards Andreas Quote Share this post Link to post Share on other sites
GT500 778 Report post Posted March 1, 2019 Have you checked your proxy logs to see if it logged any errors when a2cmd.exe tried to connect? Note that a2cmd.exe needs its license activated before it will work, and you can't activate the license key over a proxy (the parameter to activate a license key doesn't respect the proxy parameter). It needs to be activated on a computer with a direct Internet connection, and then it can be moved/copied to the computer that is isolated behind a proxy. Also note that the version of a2cmd.exe bundled with the Emsisoft Emergency Kit works differently when it comes to activation. With this version you must activate the license key in the Emergency Kit Scanner (the GUI component of Emsisoft Emergency Kit), and that will save the license information in the settings file, and will also activate a2cmd.exe so that you can start using it. If you're doing a free trial of Emsisoft Emergency Kit, then simply open the Emergency Kit Scanner and check for updates. Our system will assign it a free license key automatically. Quote Share this post Link to post Share on other sites
