Guenther

My PC is infected. Please Help!

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Hello,

This is a ransomware issue.  I will transfer your support thread to the proper forum.

It is recommended to upload a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware you are dealing with:
https://id-ransomware.malwarehunterteam.com/

You can paste a link to the results into a reply if you would like one of our experts to review them.

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If you are being told by ID Ransomware that the files cannot be decrypted.  Then there are currently no decrypters available.

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