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GREGORY
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Dear onbox,

Thank you for contacting Emsisoft support.

SMS commands are no longer available for the current version of Emsisoft Mobile Security; we needed to remove the functionality because of Google's restrictions.

To locate your mobile device or send a message with or without an alarm please visit the online portal for Emsisoft Mobile Security here: https://central.emsisoft.com/

Thank you for choosing our security software solutions. If we can assist you any further, please just let us know.

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  • 4 months later...

Blast Google's restrictions!!!!!!!!! Alas, these legalities must be respected. I just renewed two Android devices and one Win10 PC on 7/12/1019, and entirely half my reason in doing so was because of the functional SMS data commands that I could send from my wife's smartphone (one of my former trusted devices for this purpose) to my Android phone to locate it whenever lost or stolen. So, why then do you  still have the SMS help page at https://help.emsisoft.com/en/1901/how-do-i-use-sms-commands-in-emsisoft-mobile-security/ And why do you mention the online portal at  https://central.emsisoft.com/ that has no SMS functionality. All that does in a web browser, whether from one of my mobile devices or from my Win10 PC, is make you log into your Google account. That only leads to a display of your protected mobile devices. I does not lead to any possibility to issue any semblance of the old SMS commands to send an alert, a message, get a screen snapshot, a smartphone wipe, etc.

Please remove all this misleading SMS information. Besides having told us Emsisoft users that there is no such former SMS mobile functionality, Emsisoft should also state that there is no similar web based functionality either. Simply state that for any such functionality we have to go elsewhere other than through Emsisoft, because of Google restrictions.

Well, now I need to find a different solution of locating my Android phone if it is ever lost. 🙁 Half of good mobile security is the ability to find a lost device. Emsisoft is still a good product even though it has lost this functionality.

 

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On 7/13/2019 at 9:15 AM, namitutonka said:

....And why do you mention the online portal at  https://central.emsisoft.com/ that has no SMS functionality. All that does in a web browser, whether from one of my mobile devices or from my Win10 PC, is make you log into your Google account. That only leads to a display of your protected mobile devices. I does not lead to any possibility to issue any semblance of the old SMS commands to send an alert, a message, get a screen snapshot, a smartphone wipe, etc.....

 

 

I was mistaken. There are commands at https://central.emsisoft.com that let you locate, message (with alarm option), lock, or wipe. Although there's no SMS texting option anymore, it is still easy enough for me to access the web portal from either a PC or a mobile device. So I do have the other half of what I expect from a mobile security  app. I'm satisfied with my Emsisoft purchases.

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  • 2 weeks later...

Hello namitutonka,

Thank you for reaching out to us and updating your request.

Sorry for our late response to your message. Good to hear that you found the functionality to locate your devices via Central.

Also, thank you for pointing out that the outdated helpdesk article about SMS commands is still available; I'll inform my colleagues to take it down to no longer cause confusion.

Thank you for choosing our security software solutions. If we can assist you any further, please just let me know.

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