Popup blocked even after putting exception in Firefox

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I am unable to  get information from an account that I have online.  I understand that it uses a popup.  It is to receive the bill for the account.  I click on the date and a circle begins to go arround for a few seconds and then stops with nothing happening.

Is there something in the web browser protection that could cause this?  I have the site with exception in FF for blocking popups.

Windows 10 Home

Emsisoft version 2019.2.0.9269


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This is more than likely caused by an extension you have installed. The most likely culprits would be ad blocking extensions, however some other security and privacy extensions may also have this functionality. It's also possible that the website in question isn't compatible with Firefox.

Note that Emsisoft Anti-Malware does not block popups. As far as I am aware the Emsisoft Browser Security extension doesn't either, however if you have it installed in Firefox then feel free to disable it to verify that.

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