P Gardner

CLOSED A virus is stopping me using emsisoft and installing a new copy of Windows 10

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A few days ago I saw 2 black boxes flash up on my screen on startup. They where visable for less than a second. I tried to open Emsisoft to do a virus check but it would not open. I then downloaded and ran EEK and it found about 8 malware items that it could not clean and I was directed to support. Having read all your instructions, I realised that I needed to get an official copy of Windows 10 which I did. I cannot install this copy or use the key to licence the copy I have been using. When I run Emsisoft it finds no virus and all the logs are empty.

Kind regards

Phil

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Phil,

You most likely do not need to install Windows 10 again.  You will need to purchase a License from MS and remove any activation bypasses, and then change the product key that Windows is currently using.

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Kevin,

I have purchased a new copy from PC World which came as a USB stick with a seperate license key printed on card. I do not understand what an activation bypass is. I have tried installing from the usb stick and I have also tried inserting the new key into the 'activate windows' bit in settings. Both result in fail.

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Phil,

Download to your Desktop:

  • Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    NOTE: If you are unable to download FRST from the infected system, FRST can be saved to and run from a USB flash drive.

  • Run Farbar Recovery Scan Tool (FRST):

    • Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings.
    • Press the Scan button.
    • Farbar Recovery Scan Tool will produce the following logs:
      • FRST.txt
      • Addition.txt
  • Attach those logs to your reply.

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Kevin, that's good to know however, I have just done a malware scan and it shows the first 8 problems I mentioned at the start of this conversation. I attach same for your perusal.

I am still unable to update Emsisoft. Also I am unable to activate windows 10. I believe that something is stopping both of these actions.

I realise this is a holiday period so I do not expect a reply until after the Easter break.

Thank you

Phil

 

scan_190419-081430.txt

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The version of EAM in use of this system is out-of-date, buy a few years.  The signature database has never been updated.  Making the scan report unreliable and inaccurate.  The current version of EAM is 2019.3.1.9367

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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread

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