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Can you give a few more details?

Such as operating system used, version of OA (OA free, Premium or ++) and build number

What is the event number, where is it listed and what does it say?

Is the program associated with your mouse listed in OA programs as trusted and green in colour?

(You may need to tick the box which says 'hide trusted' at the bottom of the OA programs list to see it)

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