EmilV 0 Posted May 4, 2019 Report Share Posted May 4, 2019 Hi. I did an emergency malware scan with your Emsisoft Emergency Kit and it found an object that could not be removed. The diagnosis said "Gen:Variant.Graftor.53846 (B)" and its location was at "C:\WINDOWS\SysWOW64\Phoneutil.dll" Ihave attached a screenshot of the scan below. Thank you in advance. Link to post Share on other sites
stapp 160 Posted May 4, 2019 Report Share Posted May 4, 2019 Please follow the steps here and attach the requested logs so that one of our experts can help you. https://support.emsisoft.com/announcement/2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ Link to post Share on other sites
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