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Emsisoft Anti Malware refuses to update

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It's been over a day that my subscription of EAM has been unable to receive updates and is stuck on 'Initializing'. One customer support agent has been in contact with me through email but none of his solutions have worked yet. He suggested that my ISP is blocking the Emsisoft CDN (content delivery network) through which updates are delivered and indeed, I was able to receive updates when I connected my computer to cellular data. I have spent a chunk of time today manually updating the software with the help of a VPN but this cannot continue since it is time consuming and nearly impossible because the software used to receive hourly updates without any user intervention. The last mail from the customer support agent was over 12 hours ago after which I have received no correspondence. I need help to resolve this issue ASAP. 

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