Ken1943 Posted May 30, 2019 Report Share Posted May 30, 2019 Just got a 30 day warning and renewed. OK how do I cancel auto renewel. Waiting for the new code. In the meantime I am on Trial really dumb. Need quick answer so if I need to cancel. I don't play games !! Why do I need 5 licenses when I only have 4 since I have been using this company for a few years ?? Link to comment Share on other sites More sharing options...
Ken1943 Posted May 30, 2019 Author Report Share Posted May 30, 2019 Has been resolved Link to comment Share on other sites More sharing options...
Thomas Ott Posted May 31, 2019 Report Share Posted May 31, 2019 Hello Ken1943, Thank you for updating your request. If we can help with disabling your subscription for automatic renewals, please just let me know. Our license plans are for 1, 3 or 5 users only for Emsisoft Anti-Malware Home (and starting at three users for business licenses). Because of the market standard of making three-seat licenses less expensive like that, it didn't make sense for us to retain a two-seat/four-seat purchase. You can use your 5-PC license as a four-user license or share the additional seat with someone you know and can trust. Thank you for choosing our security software solutions. If we can assist you any further, please just let me know. Link to comment Share on other sites More sharing options...
Ken1943 Posted May 31, 2019 Author Report Share Posted May 31, 2019 Thanks Thomas, Sales disabled it for me. Just had to find the right place to do it !! Link to comment Share on other sites More sharing options...
Thomas Ott Posted June 3, 2019 Report Share Posted June 3, 2019 Hello Ken1943, Thank you for taking the time to reply. Good to hear that. If we can assist you any further, please make sure to tell us. I wish you a good start into the new week! Link to comment Share on other sites More sharing options...
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