Marshall 0 Posted June 6, 2019 Report Share Posted June 6, 2019 Hello, Today my EAM GUI is in English and not in French as previously 😲 Can you help me ? Thanks Quote Link to post Share on other sites
JeremyNicoll 82 Posted June 6, 2019 Report Share Posted June 6, 2019 Does Settings -> Advanced -> User-interface language say English or French? (I don't know why it might have changed, but at least you should be able to get French back.) 1 Quote Link to post Share on other sites
Marshall 0 Posted June 6, 2019 Author Report Share Posted June 6, 2019 21 minutes ago, JeremyNicoll said: Does Settings -> Advanced -> User-interface language say English or French? (I don't know why it might have changed, but at least you should be able to get French back.) Thank youvery much @JeremyNicoll 👍 French is back 😉 I also don't know the reason of this change ? perhaps an involuntary click ? Quote Link to post Share on other sites
GT500 890 Posted June 6, 2019 Report Share Posted June 6, 2019 Did you restore settings to factory defaults (under Advanced Settings)? 1 Quote Link to post Share on other sites
Marshall 0 Posted June 7, 2019 Author Report Share Posted June 7, 2019 9 hours ago, GT500 said: Did you restore settings to factory defaults (under Advanced Settings)? Hi @GT500 I don't think, or it was involuntary. Quote Link to post Share on other sites
GT500 890 Posted June 7, 2019 Report Share Posted June 7, 2019 OK, I'll ask QA if there are any known issues with languages changing. 1 Quote Link to post Share on other sites
GT500 890 Posted June 7, 2019 Report Share Posted June 7, 2019 QA isn't aware of any issues with languages reverting to English. Unfortunately, without debug logs, it wouldn't be possible for us to know for certain why it happened. 1 Quote Link to post Share on other sites
Marshall 0 Posted June 8, 2019 Author Report Share Posted June 8, 2019 16 hours ago, GT500 said: QA isn't aware of any issues with languages reverting to English. Unfortunately, without debug logs, it wouldn't be possible for us to know for certain why it happened. Hello @GT500 Perhaps I can send the debug logs ? Quote Link to post Share on other sites
JeremyNicoll 82 Posted June 8, 2019 Report Share Posted June 8, 2019 > Perhaps I can send the debug logs ? Only if you had debug logging turned on before and during the problem. Most users do not ever have it on because it can slow EAM down. It also creates files which grow in size very fast... You can check - the place where you'd choose to turn it on is at Settings -> Advanced -> Debug Logging. 1 Quote Link to post Share on other sites
GT500 890 Posted June 10, 2019 Report Share Posted June 10, 2019 On 6/8/2019 at 11:13 AM, Marshall said: Perhaps I can send the debug logs ? The problem with that, as JeremyNicoll mentioned, is that debug logging needed to be on when the issue happened otherwise it won't tell us anything about it. Since debug logging is turned off by default due to slight performance degradation and the amount of disk space it can waste, you would have had to turn it on manually before the issue occurred. 1 Quote Link to post Share on other sites
Marshall 0 Posted June 11, 2019 Author Report Share Posted June 11, 2019 Hello Thanks @JeremyNicoll and @GT500 for your explanations. Quote Link to post Share on other sites
GT500 890 Posted June 11, 2019 Report Share Posted June 11, 2019 You're welcome. 1 Quote Link to post Share on other sites
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