I lost EAM French GUI

[Marshall 0]

Hello,

Today my EAM GUI is in English and not in French as previously 😲

Can you help me ?

Thanks

Download Image

[JeremyNicoll 52]

Does  Settings -> Advanced -> User-interface language   say English or French?

 

(I don't know why it might have changed, but at least you should be able to get French back.)

 

[Marshall 0]

21 minutes ago, JeremyNicoll said:

Does  Settings -> Advanced -> User-interface language   say English or French?

 

(I don't know why it might have changed, but at least you should be able to get French back.)

 

Thank youvery much @JeremyNicoll 👍

French is back 😉

I also don't know the reason of this change ? perhaps an involuntary click ? 

[GT500 558]

Did you restore settings to factory defaults (under Advanced Settings)?

[Marshall 0]

9 hours ago, GT500 said:

Did you restore settings to factory defaults (under Advanced Settings)?

Hi @GT500 

I don't think, or it was involuntary.

[GT500 558]

OK, I'll ask QA if there are any known issues with languages changing.

[GT500 558]

QA isn't aware of any issues with languages reverting to English. Unfortunately, without debug logs, it wouldn't be possible for us to know for certain why it happened.

[Marshall 0]

16 hours ago, GT500 said:

QA isn't aware of any issues with languages reverting to English. Unfortunately, without debug logs, it wouldn't be possible for us to know for certain why it happened.

Hello @GT500 

Perhaps I can send the debug logs ?

[JeremyNicoll 52]

> Perhaps I can send the debug logs ?

Only if you had debug logging turned on before and during the problem.  Most users do not ever have it on because it can slow EAM down.   It also creates files which grow in size very fast...    You can check - the place where you'd choose to turn it on is at Settings -> Advanced -> Debug Logging. 

[GT500 558]

On 6/8/2019 at 11:13 AM, Marshall said:

Perhaps I can send the debug logs ?

The problem with that, as JeremyNicoll mentioned, is that debug logging needed to be on when the issue happened otherwise it won't tell us anything about it.

Since debug logging is turned off by default due to slight performance degradation and the amount of disk space it can waste, you would have had to turn it on manually before the issue occurred.

[Marshall 0]

Hello

Thanks @JeremyNicoll and @GT500 for your explanations.

[GT500 558]

You're welcome.