Tyler Posted December 25, 2010 Report Share Posted December 25, 2010 Hi people, Firstly I'd like to say merry Christmas to you all. Here is the thing. When I turned on my PC this morning, OA++ itself went into Learning mode automatically. This situation just like the first time I finished the installation of OA++ on my PC. But I've been using OA++ for 2 days since I reinstalled it. So it's kind of weired. I wonder that if it has something to do with the autobackup within Backup/Restore, 'cause I made a backup of the settings the first time I was installing OA++, and I let the autobackup enabled. I'd like to hear some possibilities or does anyone have been experienced such a situation? BTW, my OS. - xp sp3 LOGS Best regards, Tyler Link to comment Share on other sites More sharing options...
Peter2150 Posted December 25, 2010 Report Share Posted December 25, 2010 Hi people, Firstly I'd like to say merry Christmas to you all. Here is the thing. When I turned on my PC this morning, OA++ itself went into Learning mode automatically. This situation just like the first time I finished the installation of OA++ on my PC. But I've been using OA++ for 2 days since I reinstalled it. So it's kind of weired. I wonder that if it has something to do with the autobackup within Backup/Restore, 'cause I made a backup of the settings the first time I was installing OA++, and I let the autobackup enabled. I'd like to hear some possibilities or does anyone have been experienced such a situation? BTW, my OS. - xp sp3 Best regards, Tyler Oh yes indeed. It is random, and I've yet to figure out a pattern, which makes it hard to get logs. Dev's can't reproduce it so it is being treated as a unique to me problem, and not being worked on. Pete Link to comment Share on other sites More sharing options...
Tyler Posted December 25, 2010 Author Report Share Posted December 25, 2010 Oh yes indeed. It is random, and I've yet to figure out a pattern, which makes it hard to get logs. Dev's can't reproduce it so it is being treated as a unique to me problem, and not being worked on. Pete Hi Peter, Thank you for your reply. It just happened again in my Virtualbox. So it's been three times. It's really weired. At least we've figured out that you are not the unique one . Hope Dev team can dig into it. My regards, Tyler Link to comment Share on other sites More sharing options...
Peter2150 Posted December 25, 2010 Report Share Posted December 25, 2010 Hi Peter, Thank you for your reply. It just happened again in my Virtualbox. So it's been three times. It's really weired. At least we've figured out that you are not the unique one . Hope Dev team can dig into it. My regards, Tyler Tyler, if you can force it, and capture it on logs that would be great. I've not been able to do this, and candidly, without it the dev's won't do a thing. Pete Link to comment Share on other sites More sharing options...
Tyler Posted December 26, 2010 Author Report Share Posted December 26, 2010 Tyler, if you can force it, and capture it on logs that would be great. I've not been able to do this, and candidly, without it the dev's won't do a thing. Pete Hi Peter, Can you tell me what kind of log they need, and how to get those logs? Should I enable Debug mode or something like that? My regards, Tyler Link to comment Share on other sites More sharing options...
Peter2150 Posted December 26, 2010 Report Share Posted December 26, 2010 Hi Peter, Can you tell me what kind of log they need, and how to get those logs? Should I enable Debug mode or something like that? My regards, Tyler Hi Tyler Yes, turn on the debug mode, and turn on all the log categories. Note this isn't the firewall logs. Also try and capture, the problem and then turn off the logs. They grow quite large quickly. I believe then they should be sent to [email protected] attention Alex_S. If you are successful, let me know. Good Luck. Pete Link to comment Share on other sites More sharing options...
Martin... Posted December 26, 2010 Report Share Posted December 26, 2010 Hi Tyler, If you would like to read the detailed procedure regarding debug logs, then there is a sticky with it here : http://support.emsisoft.com/topic/2999-debug-mode-logs-how-to-get-them/ Martin Link to comment Share on other sites More sharing options...
Tyler Posted December 26, 2010 Author Report Share Posted December 26, 2010 Hi Tyler, If you would like to read the detailed procedure regarding debug logs, then there is a sticky with it here : http://support.emsisoft.com/topic/2999-debug-mode-logs-how-to-get-them/ Martin Hi MMNC, Thank you for the link. Fortunately I made it . My regards, Tyler Link to comment Share on other sites More sharing options...
Andrew F. Posted December 27, 2010 Report Share Posted December 27, 2010 Hi Tyler, I've taken a look at the logs you sent and it appeared they shows that OA has downloaded an update and therefor entered Learning Mode. This behavior is expected in current release. Best regards, Andrey. Link to comment Share on other sites More sharing options...
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