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Laptop randomly restarts.

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The main causes of laptop random reboots, list in order, are:

  1. Heat
  2. Faulty hardware
  3. Faulty drivers
  4. Software crashes
  5. Malware

You logs show no Malware.  Also I see no crash dumps in the FRST logs.  The Event log shows that Chrome is misbehaving and an Intel Driver is crashing. There is an Alternate Data Stream that should be removed.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

AlternateDataStreams: C:\Users\natur\OneDrive:${3D0CE612-FDEE-43f7-8ACA-957BEC0CCBA0}.SyncRootIdentity [130]

Close Notepad.

NOTE: It's important that both files, FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

NOTE: If the tool warns you about an outdated version please download and run the updated version.

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11 hours ago, Kevin Zoll said:

I recommend that you start with first reinstalling the Intel Dynamic Platform & Thermal Framework Driver. Then disable all Chrome extensions and re-enable them one at a time until you find the extension that is causing Chrome to crash.

Do you know where that's supposed to be on Windows 10? I'm having trouble finding it. Also do you know where I should download it from to reinstall it?

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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread

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