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First we'll need to know what ransomware you're dealing with. I recommend uploading a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware it is:

You can paste a link to the results into a reply if you would like for me to review them.

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To get a more accurate answer, we also recommend that you attach 2-3 encrypted files and the ransom note from extortionists to the message. If the ransom note has a web format (htm, html, hta extensions), then send them to the archive with the password '123' before sending. This will protect the files from being changed by server protection.

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