sitedrifter Posted October 16, 2019 Report Share Posted October 16, 2019 Hello I renewed my desktop Emsisoft and opted for the mobile as well. I received the receipt from Emsisoft and my PC app updated its expiration date as well as the my.emsisoft.com portal. But I did not get an activation code for the mobile app nor does the mobile app show in the portal. I was told by chat support to wait a day but that does not seem right. Is there anything else I can do to get my activation code? Thanks, Mark Link to comment Share on other sites More sharing options...
David B. Posted October 17, 2019 Report Share Posted October 17, 2019 Hello Mark, You're right, that doesn't seem right to me, either. Would you email us at [email protected] please, from the email address you use to log into MyEmsisoft? It is far easier for me to verify ownership and track down information to rectify the situation that way, and also faster for me to respond. Link to comment Share on other sites More sharing options...
sitedrifter Posted October 17, 2019 Author Report Share Posted October 17, 2019 Hi David, Yesterday I emailed [email protected] and I have been conversing with Claude B. so hopefully this gets straightened out soon. If you think I should still email support let me know thanks Mark Link to comment Share on other sites More sharing options...
David B. Posted October 17, 2019 Report Share Posted October 17, 2019 Mark, No need to mail in again. We can take care of you there. Thank you for letting me know! Link to comment Share on other sites More sharing options...
sitedrifter Posted October 17, 2019 Author Report Share Posted October 17, 2019 Thank you. Emsisoft rocks and I have been a customer for many years and will continue to be a customer! (my workplace is also a customer) Link to comment Share on other sites More sharing options...
David B. Posted October 17, 2019 Report Share Posted October 17, 2019 Thank you, Mark. That's good to hear! I've read your support email thread, and it's being taken care of. We'll contact you there, since any sort of transaction details or keys would not be able to be shared via the forums anyway. Have a great day! Link to comment Share on other sites More sharing options...
sitedrifter Posted October 18, 2019 Author Report Share Posted October 18, 2019 Sebastian sent me my codes! Thank you! Link to comment Share on other sites More sharing options...
David B. Posted October 18, 2019 Report Share Posted October 18, 2019 It's our pleasure, Mark. Have a great weekend! Link to comment Share on other sites More sharing options...
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