sitedrifter

Missing Mobile Activation Code

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Hello

 

I renewed my desktop Emsisoft and opted for the mobile as well. I received the receipt from Emsisoft and my PC app updated its expiration date as well as the my.emsisoft.com portal. But I did not get an activation code for the mobile app nor does the mobile app show in the portal. I was told by chat support to wait a day but that does not seem right. Is there anything else I can do to get my activation code?

 

Thanks,

Mark

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Hello Mark,

You're right, that doesn't seem right to me, either.

Would you email us at [email protected] please, from the email address you use to log into MyEmsisoft? It is far easier for me to verify ownership and track down information to rectify the situation that way, and also faster for me to respond.

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Thank you, Mark. That's good to hear!

I've read your support email thread, and it's being taken care of. We'll contact you there, since any sort of transaction details or keys would not be able to be shared via the forums anyway.

Have a great day!

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