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Mrs. Zeikel

Linda Zeilel

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On ‎11‎/‎4‎/‎2019 at 10:49 AM, Linda Zeilel said:

Emsisoft does not find malware in a scan, but a pop up continually shows up stating that files are damaged.



also, what shows up is Win Erx03 and it will not go away until I do Control Alt Delete.  I have done malware scans with Emsisoft and nothing shows up and have done regular scans and nothing up. In other words, Emsisoft is not catching this scam and removing it to quarantine.   How do I remove this bogus scam from my computer?

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Hello Linda,

Download to your Desktop:

  • Farbar Recovery Scan Tool

    NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    NOTE: If you are unable to download FRST from the infected system, FRST can be saved to and run from a USB flash drive.
  • Run Farbar Recovery Scan Tool (FRST):
    • Double-click to run it. When the tool opens click Yes to the disclaimer.

      NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings.
    • Press the Scan button.
    • Farbar Recovery Scan Tool will produce the following logs:
      • FRST.txt
      • Addition.txt
  • Attach those logs to your reply.
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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread

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