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لبنان lebanon

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شكرا لكم على مساعدتكم 
حملت أداة فك تشفير فيروس الفدية من نوع (Djvu) ولكنها لا عمل على الحاسب عندي فما هو السبب قمت بإيقاف كل برامج الحماية وجدا حماية ويندوز 8.1 ولكنها لم تتنصب على الحاسب فما هو السبب 


Thank you for your help
I downloaded the ransomware decryption tool (Djvu) but it does not work on my computer.

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