sumit97 0 Posted December 20, 2019 Report Share Posted December 20, 2019 .nbes file extension .Not able to decrypt my files .please help us to recover my data i tried too many times with your EMSISOFT software to recover but i failed to recover Error message are coming in the screen.......with your id **************%%%%%%%%%%....... please kindly make a decrypt tools ubdate.very important files @emsisoft ........... Quote Link to post Share on other sites
Kevin Zoll 309 Posted December 20, 2019 Report Share Posted December 20, 2019 Hello, Thank you for contacting Emsisoft Support. If our decryption tool is unable to decrypt your files, then there is no way they can be decrypted without paying the ransom. Which is something we do not recommend. Since, you felt it was necessary to censor your personal id, which is not necessary, there is no way to determine whether it is an offline id or an online id. Quote Link to post Share on other sites
Tuna Gunt 0 Posted December 20, 2019 Report Share Posted December 20, 2019 34 minutes ago, Kevin Zoll said: Hello, Thank you for contacting Emsisoft Support. If our decryption tool is unable to decrypt your files, then there is no way they can be decrypted without paying the ransom. Which is something we do not recommend. Since, you felt it was necessary to censor your personal id, which is not necessary, there is no way to determine whether it is an offline id or an online id. Hello Kevin, My ID is 0194Asd374y5iuhldfASpo1KpEIlPIYq7XEMtvzODe4D1M1a3Tnbvda5k is it an online or offline ID? What should I do to add it to your database? Quote Link to post Share on other sites
Kevin Zoll 309 Posted December 20, 2019 Report Share Posted December 20, 2019 Hello @Tuna Gunt, Thank you for contacting Emsisoft Support. Your ID is an online ID and as such it is not possible to decrypt your files using our decryption tool. Quote Link to post Share on other sites
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