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Hello @AllMyPhoto,

 

Welcome to the Emsisoft Support Forums.

 

Your Personal ID is an Online ID.  Our tool cannot decrypt the files because it cannot find a private key that matches the file ID for your files.  Encryption keys for Online ID are generated and stored on a command & control server under the control of the ransomware gang responsible for encrypting your files.  We do not have access to those keys, only the criminals do.

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