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I've been trying to recover my files for several months :(

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Good morning friends, if you notice any writing error is that my native language is Spanish. I've been trying to recover data from my portable disk for months, it has been impossible for me, I would like to know if there is a possibility of doing so. Thanks in advance.

When I use the software, this is what the result tells me (Unable to decrypt Old Variant ID)csUyAgrGceLELWmRt8p0zUOwUdAWXcvcAYDMxTwx

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