santo

can't download the antimalware program and install

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What operating system are you using? (E.g. Windows 10 version 1909)

Are all Windows updates installed and the machine has been restarted?

What browser are you downloading with?

Can you download any other software ok?

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WIndows 10 pro, i don't know how to find the version

the machine has not been restarted

Chrome browser

Download other files have been ok - jpg / pdf / other programs

will restart the computer later and give update

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To find out what version of Windows 10 you have, click the start flag (bottom left of taskbar) and immediately type the word   winver    and click on it (no need to enter it into a box or anything)

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"Connection reset by peer" means the computer (ie server) your machine was talking to terminated the connection.  It's more likely to mean a problem at the far end, than with your machine (though I have read suggestions that if your machine somehow sends an invalid request to another one, sometimes the other might use this method to stop the conversation). That "invalid request" might have been bad when it left your machine, or it might have got mangled en-route.

In practical terms, you probably can't do anything to fix it.  But a reboot of your PC, and maybe also your router/modem might help, if only because that may force them to drop and remake their connections into your ISP's network, and in turn that might affect the way your future requests are routed (by your ISP and other networks) to the other end's servers... reducing the possibility that a problem at the other end will recur in exactly the same way at your next attempt. 

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Here's how to check what version of Windows you have, and whether or not it is 64-bit:

  • Hold down the Windows key on your keyboard (the one with the Windows logo on it, usually between the Ctrl and Alt keys) and tap R to open the run dialog.
  • Type control system into the field, and click the OK button.
  • Near the top the Windows Version/Windows Edition should be listed.
  • Roughly in the middle, below where it says System, look to the right of System type to see if it says 32-bit Operating System or 64-bit Operating System.

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