JeremyNicoll Posted March 30, 2020 Report Share Posted March 30, 2020 W8.1 64 bit, running 202.4.0.10078 EAM updated 6 minutes ago and suddenly a2start is very busy, running one of my 8 cores at 100% ie overall machine cpu is 12.5% The EAM GUI is very very sluggish. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted March 30, 2020 Author Report Share Posted March 30, 2020 A full shutdown and (cold) reboot seems to have fixed this. Link to comment Share on other sites More sharing options...
GT500 Posted March 31, 2020 Report Share Posted March 31, 2020 Do you have debug logs? BTW: If it happens again, disable self-protection in EAM, and save a dump of a2start.exe using Processes Hacker or Process Explorer. Some other users have reported similar issues with the current stable build, and we're waiting on process dumps to see if they show what's going on. Link to comment Share on other sites More sharing options...
GT500 Posted March 31, 2020 Report Share Posted March 31, 2020 Never mind, stapp let me know that you've already posted in the beta section and Frank didn't need the logs. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted March 31, 2020 Author Report Share Posted March 31, 2020 It happened again today, though this time I wasn't aware of any particular event at the same time. I might have been away from the pc when cpu went high, not sure. This time around I have not shutdown and rebooted. I've dumped a2start.exe using ProcessHacker and I'll zip up debug logs (for yesterday and today) and the dump and let you know where they are. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted March 31, 2020 Author Report Share Posted March 31, 2020 I've PMed Arthur & Frank with the location. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted March 31, 2020 Author Report Share Posted March 31, 2020 OK, having uploaded the dump & logs, I then shutdown fully and did a cold reboot. When I logged-in again, a2start's cpu use was low again. I forced an update and after that completed, cpu was still low. Link to comment Share on other sites More sharing options...
GT500 Posted April 1, 2020 Report Share Posted April 1, 2020 Out of curiosity, are the CPU usage for a2service and a2guard also higher than normal when this happens? Link to comment Share on other sites More sharing options...
JeremyNicoll Posted April 1, 2020 Author Report Share Posted April 1, 2020 @GT500 I've not explicitly looked at them, but I don't they are - that is, as well as seeing one of the cores 100% busy I've had the impression that total cpu use was around 85-87%. Also, remember I'm on W8.1 not W10. There's no VPN software on the machine, no download manager, no VirtualBox (or any other VM). While writing this, I glanced at PH and saw cpu for a2start had climbed to about 1% (a2service by comparison is ranging between 0.25% and 0.31%). I was just thinking "that's odd", for a GUI that's not even open, when I noticed the systray icon pulsating and a few seconds later the "update" notification slid in (and I dismised it). But now, with the GUI still not open, a2start cpu is around 1.97-1.99%. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted April 1, 2020 Author Report Share Posted April 1, 2020 Nearly two hours later... and now a2start cpu is around 4.6%. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted April 1, 2020 Author Report Share Posted April 1, 2020 I was asleep all aftenoon; next time I looked, a2start was up to 12.5%. Signing-out and back in (ie no shutdown/reboot) sent a2start's cpu back to 0.15% or so. I suppose that's not too surprising as a2start is a user-level rather than system-wide program? Link to comment Share on other sites More sharing options...
GT500 Posted April 2, 2020 Report Share Posted April 2, 2020 13 hours ago, JeremyNicoll said: I suppose that's not too surprising as a2start is a user-level rather than system-wide program? Correct, since it's not a service it will exit when you log out, and then be freshly started when you log back in. I know your configuration is at least somewhat non-standard, so I'm curious if you remember what settings you've tweaked. Let me know which ones you remember (especially protection settings, host rules/host file import, logging settings, update settings, etc). Link to comment Share on other sites More sharing options...
JeremyNicoll Posted April 2, 2020 Author Report Share Posted April 2, 2020 Surely settings only affect a2service? EAM updated last night to (beta) 10098 and a2start's cpu has been normal since then. Do the developers think anything they changed might be relevant? Link to comment Share on other sites More sharing options...
JeremyNicoll Posted April 2, 2020 Author Report Share Posted April 2, 2020 The normal (well under 1% cpu) I was seeing in a2start this morning had crept up to around 5% by mid-afternoon It's back down again now because I just updated to the newest beta (-10100) but presumably will start climbing. Link to comment Share on other sites More sharing options...
GT500 Posted April 3, 2020 Report Share Posted April 3, 2020 20 hours ago, JeremyNicoll said: Surely settings only affect a2service? a2start reads the memory from a2service so that it can populate the UI with the correct information, and allow you to change settings and otherwise interact with the software. 20 hours ago, JeremyNicoll said: Do the developers think anything they changed might be relevant? I don't think there were any changes related to this issue. 14 hours ago, JeremyNicoll said: It's back down again now because I just updated to the newest beta (-10100) but presumably will start climbing. That's probably happening because it's restarting when it updates. Link to comment Share on other sites More sharing options...
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