wallacegal Posted April 4, 2020 Report Share Posted April 4, 2020 I had an issue and uninstalled my Emsisoft using the EmsisClean tool. I then tried to download a clean copy which took over an hour to download. Once it was done, it started the installation process, got to 90% and rolled back to nothing. I tried again with the same results and same amount of time trying to download. Does anyone have a suggestion as to why this is happening? Windows 7 on a 64 bit and yes, I do know computers and know my system so downloaded the correct Clean and Install. Thank you. Link to comment Share on other sites More sharing options...
GT500 Posted April 4, 2020 Report Share Posted April 4, 2020 Let's try getting a diagnostic log. The instructions and download are available at the following link:https://help.emsisoft.com/en/1735/how-do-i-use-the-emsisoft-diagnostic-tool/ Link to comment Share on other sites More sharing options...
wallacegal Posted April 4, 2020 Author Report Share Posted April 4, 2020 Here is the log, and thanks for your help! EmsisoftDiagLog.txt Link to comment Share on other sites More sharing options...
GT500 Posted April 7, 2020 Report Share Posted April 7, 2020 Please try downloading Emsiclean from this link (save it on your Desktop) and follow the instructions below. Right-click on the Emsiclean file you saved on your Desktop, select Extract All, and click the Extract button in the lower right.Note: If you have 7-Zip, WinRar, etc. then you can use those to extract the Emsiclean files instead. Open EmsiClean64, and if you get a message about it not being compatible with your computer or not being able to run on your PC then open EmsiClean32 instead. When running Emsiclean, you will first be presented with a disclaimer. You will need to accept this disclaimer to continue. Emsiclean will scan your computer for leftovers after the uninstall, and give you the option to remove what it finds. Make sure everything in the list is selected. Click the button to remove selected items. Your computer will need to be restarted after doing this. Once your computer has finished restarting, please run the diagnostic tool again, and attach the new log to a reply. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted April 7, 2020 Report Share Posted April 7, 2020 @GT500 is the Emsiclean you're suggesting the OP use any different from the the one they will have used (as described in their first post)? Link to comment Share on other sites More sharing options...
stapp Posted April 7, 2020 Report Share Posted April 7, 2020 17 minutes ago, JeremyNicoll said: @GT500 is the Emsiclean you're suggesting the OP use any different from the the one they will have used (as described in their first post)? Probably not. But as GT500 had no idea what wallacegal did with the Emsiclean she first used, that is more than likely why he asked for a DiagLog first before giving detailed instructions on how he wanted Emsiclean it run.. Link to comment Share on other sites More sharing options...
wallacegal Posted April 7, 2020 Author Report Share Posted April 7, 2020 Just now, stapp said: Probably not. But as GT500 had no idea what wallacegal did with the Emsiclean she first used, that is more than likely why he asked for a DiagLog first before giving detailed instructions on how he wanted Emsiclean it run.. I posted the only log the original Emsisclean spit out so I'm not sure what you're saying since you can see in the post it's clearly titled EmsisoftDiaLog.txt... Link to comment Share on other sites More sharing options...
wallacegal Posted April 7, 2020 Author Report Share Posted April 7, 2020 6 hours ago, GT500 said: Please try downloading Emsiclean from this link (save it on your Desktop) and follow the instructions below. Right-click on the Emsiclean file you saved on your Desktop, select Extract All, and click the Extract button in the lower right. Note: If you have 7-Zip, WinRar, etc. then you can use those to extract the Emsiclean files instead. Open EmsiClean64, and if you get a message about it not being compatible with your computer or not being able to run on your PC then open EmsiClean32 instead. When running Emsiclean, you will first be presented with a disclaimer. You will need to accept this disclaimer to continue. Emsiclean will scan your computer for leftovers after the uninstall, and give you the option to remove what it finds. Make sure everything in the list is selected. Click the button to remove selected items. Your computer will need to be restarted after doing this. Once your computer has finished restarting, please run the diagnostic tool again, and attach the new log to a reply. Was the first log corrupted? Link to comment Share on other sites More sharing options...
JeremyNicoll Posted April 7, 2020 Report Share Posted April 7, 2020 52 minutes ago, wallacegal said: I posted the only log the original Emsisclean spit out so I'm not sure what you're saying since you can see in the post it's clearly titled EmsisoftDiaLog.txt... @wallacegal I think the log you posted was from the "diagnostic tool", not Emsiclean. Link to comment Share on other sites More sharing options...
wallacegal Posted April 7, 2020 Author Report Share Posted April 7, 2020 13 minutes ago, JeremyNicoll said: @wallacegal I think the log you posted was from the "diagnostic tool", not Emsiclean. I see. Yes, it was from the diagnostic tool which I ran after I used the Emsisclean, but I guess I'll go through it all again. Link to comment Share on other sites More sharing options...
wallacegal Posted April 7, 2020 Author Report Share Posted April 7, 2020 New log EmsisoftDiagLog.txt EmsisoftDiagLog.txt Link to comment Share on other sites More sharing options...
GT500 Posted April 8, 2020 Report Share Posted April 8, 2020 18 hours ago, wallacegal said: Was the first log corrupted? No. The issue was that the Emsisoft Anti-Malware was not only still there, but the EPPDISK driver was still installed and listed in UpperFilters. You can't delete the folder until the drivers and service running out of it are deleted, and you can't delete the EPPDISK driver without first removing it from UpperFilters (failing to remove it properly would cause your computer to crash on startup). Emsiclean can remove the EPPDISK driver safely, and the new log confirms that it did so. Go ahead and reinstall Emsisoft Anti-Malware, and let me know if everything is OK now. You can download the 64-bit MSI installer from the following link:https://dl.emsisoft.com/EmsisoftAntiMalwareSetup64.msi Link to comment Share on other sites More sharing options...
wallacegal Posted April 8, 2020 Author Report Share Posted April 8, 2020 16 hours ago, GT500 said: No. The issue was that the Emsisoft Anti-Malware was not only still there, but the EPPDISK driver was still installed and listed in UpperFilters. You can't delete the folder until the drivers and service running out of it are deleted, and you can't delete the EPPDISK driver without first removing it from UpperFilters (failing to remove it properly would cause your computer to crash on startup). Emsiclean can remove the EPPDISK driver safely, and the new log confirms that it did so. Go ahead and reinstall Emsisoft Anti-Malware, and let me know if everything is OK now. You can download the 64-bit MSI installer from the following link:https://dl.emsisoft.com/EmsisoftAntiMalwareSetup64.msi Sorry, same thing. Got 95% done and rolled back. Link to comment Share on other sites More sharing options...
GT500 Posted April 9, 2020 Report Share Posted April 9, 2020 Does the following installer work OK?https://dl.emsisoft.com/EmsisoftAntiMalwareSetup.exe Link to comment Share on other sites More sharing options...
wallacegal Posted April 10, 2020 Author Report Share Posted April 10, 2020 On 4/9/2020 at 3:24 AM, GT500 said: Does the following installer work OK?https://dl.emsisoft.com/EmsisoftAntiMalwareSetup.exe No, same thing and I gave it two more tries. I give up. I can use another program that works which I tried last night. Thank you for all of your help. Works perfectly on this laptop, but just won't install on the other. Link to comment Share on other sites More sharing options...
GT500 Posted April 11, 2020 Report Share Posted April 11, 2020 OK. If you end up deciding to try again, then let me know. There may be more that I can do to help troubleshoot. Link to comment Share on other sites More sharing options...
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