SH20 Posted April 6, 2020 Report Share Posted April 6, 2020 Hello, I am trying to help my father with a virus on his computer. Your tool detected the subject trojan and I am following your guide on how to get support for the removal. Please find the attached files requested. Thank you, Stu Addition.txt FRST.txt scan_200406-040502.txt Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted April 6, 2020 Report Share Posted April 6, 2020 Hello, Copy the below code to Notepad; Save As fixlist.txt to your Desktop. 2020-03-23 23:55 - 2020-03-23 23:55 - 000001284 _____ () C:\ProgramData\SMRResults521.dat 2017-09-30 17:09 - 2017-09-30 17:09 - 000000255 _____ () C:\Program Files (x86)\2OA5SGQD.bat 2018-07-05 22:46 - 2018-07-05 22:46 - 000000338 _____ () C:\Program Files (x86)\temp995.bat ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File AlternateDataStreams: C:\ProgramData\TEMP:541E1530 [154] C:\Users\prent\Downloads\This is a VIRUS.You computer is blocked Close Notepad. NOTE: It's important that both files, FRST, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system IMPORTANT: Save all of your work, as the next step may reboot your computer. Run FRST and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. NOTE: If the tool warns you about an outdated version please download and run the updated version. Also, let me know how the machine is running now, and what remaining issues you've noticed. Link to comment Share on other sites More sharing options...
SH20 Posted April 7, 2020 Author Report Share Posted April 7, 2020 Thank you for your help in this matter as it is very much appreciated. The fix was applied successfully and he is happy with the way it is running now. Please find the attached fixlog. Stu Fixlog.txt Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted April 7, 2020 Report Share Posted April 7, 2020 Stu, That should take care of everything. Link to comment Share on other sites More sharing options...
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