Arnstein Bjone

CLOSED My 23rd day with trouble; Apps don't install, or they crash.

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My 23rd day with trouble; Apps don't install, or they crash after a few seconds.

Apart from that, the system is 100% stable. No "traditional bluescreen"/system crash.

I am far from an expert in many fields, but I have fixed all kind of computer problems myself, since 1983, within a day or two. This time I'm really stuck.

Latest:  MS Defender now (not shown before) report "HackTool: Win32/AutoKMS, 10.04.2020 17:46 (Active)" - "Start Actions - Hacktool: Win32/keygen ....High".  I'm unsure what Defender did about it. I try to follow this https://malwaretips.com/blogs/remove-hacktool-win32-autokms/ , but MBSetup.exe crash as soon as "Installing" starts. Only the two M.2's installed/connected,

Everything I have tried to install the past weeks is licensed software, and/or free software. (Emissoft, EaseUS Todo Backup, EaseUS Partition Master, Macrium Reflect, Faststone image viewer/capture (free, but I have licenses for both) ++

Online scan (F-secure, Eset): Downloading install file OK, but installing (as adimin or not) leads to crash within 5-30 secs, during installation or performing the task. I reboot a lot. Secure boot is set to UEFI, boot manager on M.2 as the only boot option.

 

More info, written earlier today:

Many of the installed programs also crash (when I restore old images)

Usually Werfault.exe report something like "Instruction ...referred memory at address..... Memory could not be read /...could not be written."

All Microsoft programs works OK (Outlook, Excell, Notepad...). Edge, Chrome, Emisosoft, EaseUs Partition Master and some other program work OK.

Installers for online scans (Eset, F-secure) crash.

EEK crash

It doesn't matter if I start anything normally, or as admin.

I have also had a lot of these errors WDDMStatus, AliyunWrapExe, NVIDIA Web Helper, AISuite3, SearchProtocolHost, DipAwayMode, acrobat_sl, unins000, epm0, FXC_ProxyProcess ++, but not so many of these lately.

I have made several clean install of Windows Pro 10/64. Problems persists. 
Install image from july 2019. Problems persists. 
Update Windows. Problems persists.
Roll back Windows build 1909. Problems persists.

4 x 16 RAM, Corsair . Have tried 2x16 GB in slot A1/2, or only B1/B2. 
I have run several memory tests. 

BIOS, HWInfo and laser thermometer show low temperatures. OCCT stress test OK.

HWInfo report CPU 2.2 GHz in "security mode". 3.7 GHz otherwise.

I now run with only two M.2's installed. All HDD's USB's are disconnected.

ASUS ROG Crosshair Hero VII Wifi (july 2019). Replaced a few days ago with ASUS  X570-PRO

AMD Ryzen 7 2700x

Samsung M.2 (2016) replaced with Samsung M.2 SSD 970 EVO+. Clean install of OS. Problems persist. Update Win, problems persist. Install image from july 2019 (no problems), problems persist.

GPU Nvidia GeForce GTX 1660 Ti. Tried both "Gamer-driver" and "Studio-driver". Now unable to reinstall/change driver.

I also started a thread at Tom's hardware March 23rd (https://forums.tomshardware.com/threads/lot-of-programs-installers-crash-lot-of-werfault-exe.3584615/#post-21660305 )

 

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Hello,

 

Welcome to the Emsisoft Support Forums. Please read the entire instructions below. Yes, they are a bit lengthy and contain necessary administrative instructions as well as technical instructions.

 

All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below:

 

NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed.

 

The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or anytime on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available.

 

The below guidelines are for the Help, my PC is infected! Support Forum. They are intended to help you provide the technician, working your thread, with enough information to start formulating a plan to clean your machine; and for you to leave the Emsisoft Support Forums with a safe, secure, functioning computer.

  • Emsisoft does not condone the use of Pirated/Illegal software. If such software is found on your computer, the technician assisting you will insist that the Pirated/Illegal software be removed. We reserve the right to refuse help to anyone who is unwilling to uninstall Pirated/Illegal software
  • We insist that anyone receiving help, here at the Emsisoft Support Forums, install an Anti-Malware program at a minimum to protect their system.
  • Start only one thread requesting help. Keep all your questions in your thread. DO NOT start a new topic.
  • If you don't know, stop and ask! Don't keep going on.
  • Continue to respond until you are given "All Clear" (Just because you can't see a problem doesn't mean it isn't there)
  • Once your case has been solved, the thread will be closed.
  • Your thread will be closed after 72-hours of no activity.
  • DO NOT use any form of Haxor, Leetspeak, Netspeak, IM speak and such in any postings on this forum. Use only proper spelling, grammar, punctuation, and capitalization. The more time the person helping you has to spend trying to figure out what you are saying, the longer it will take them to formulate a response.
  • DO NOT post any logs without first completing the steps in this guide, they will be deleted.
  • DO NOT copy and paste logs into your threads. All logs are to be attached to your post.

 

Download to your Desktop:

 

NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive.

 

All scans are to be run in Normal Mode.

 

WARNING: The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

 

Let's get started:

 

  • Install and Run Emsisoft Emergency Kit (EEK):

 

IMPORTANT If you have Emsisoft Anti-Malware (EAM) Installed do not install and use EEK. Instead run a custom scan with EAM and provided the EAM Scan report.

 

    • Double click EmergencyKitScanner.exe to install EEK
    • When the installation of EEK is complete the Emergency Kit scanner will run. NOTE: Make sure to enable PUPs detection.
    • Click "Yes" to Update Emsisoft Emergency Kit
    • Under "Scan" click-on "Malware Scan". IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted.
    • Save the scan log somewhere that you can find it.
    • Exit Emsisoft Emergency Kit.
  • Run Farbar Recovery Scan Tool (FRST):
    • Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings.
    • Press the Scan button.
    • Farbar Recovery Scan Tool will produce the following logs:
      • FRST.txt
      • Addition.txt
  • Attach the following logs to your reply:
    • Emsisoft Emergency Kit log (C:\EEK\Reports)
    • FRST.txt
    • Addition.txt

 

IMPORTANT NOTE: Any logs that are copied and pasted to a post will be removed from the post without being read. Do not alter or change the logs in any way.

 

Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your thread.

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