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Cannot uninstall EAM


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3 hours ago, grayskull said:

This is another bug that QA should look into.

Is this Emsisoft Anti-malware Home, or is it Emsisoft Business Security/Emsisoft Enterprise Security? On servers it may not revert to freeware mode, however I would believe it should on workstations.

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Hello Arthur,

I was just trying to help out the OP since he said he is being restricted during uninstall after his trial expired. So his did not revert to freeware mode and during uninstall he does not seem to be asked for his admin pass. That should be looked into by QA.

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22 hours ago, grayskull said:

So his did not revert to freeware mode and during uninstall he does not seem to be asked for his admin pass.

I think it's intentional that uninstall is restricted until the password is removed. Passwords are set by administrators to prevent uninstall and altering of settings.

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mY1024emsiU   Have been using Emsisoft for years. On Windows 10 pro 64bit, unable to uninstall via add remove, tried EmsiClean64.exe as admin and get msg saying "Uninstallation of this software is restricted by your administrator"

GT500         Did you have an administrator password configured in Emsisoft Anti-Malware?

mY1024emsiU   Yes, license just expired on Apr 17th, 2020 and now cannot launch program.

GT500         You'll need to remove that password from Emsisoft Anti-Malware before you can uninstall.

mY1024emsiU   As I said, the program won't launch.  How can that be done?

stapp         Is there an EAM icon in the taskbar? If there is, try right-clicking on it and select 'shut down protection'

mY1024emsiU   No. The icon stopped appearing when the license expired yesterday. The Task Mgr shows an Emsisoft Protective Svc. Had already tried End Task on that, but still could not uninstall EAM.

stapp         Perhaps a try of booting into Windows safe mode and seeing if you can move things along that way?

New Today 04/20/20
mY1024emsiU      Sorry for the delay continuing here, but now having to use a different machine. In answer to stapp's last question, yes, I tried uninstall EAM in safe mode but failed. Eventually tried system restore to earlier time (before EAM expiration) from there, in Safe Mode, when tried uninstall EAM again, error msg file "C:\Program Files\Emsisoft Anti-Malware\unins000.msg is missing. Please correct the problem or obtain a new copy of the program"
So it appears that if I buy EAM again, I might be able to uninstall it?

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In my install of EAM the file  unins000.msg  looks like it contains just the message literals used by the [un]installer program (which seems to be Inno Setup).

On my system the uninstaller   unins000.exe   and a data file   unins000.dat  also exist, and all three of them have the same date and time stamps, which for me are 28 Sept 2017.    It might be that if you can check that you have the .dat and .exe files, and say what date/time stamps they have, that someone (though it would be best if that someone was Emsisoft) with the same version could send you a copy of their .msg file.   On the other hand if you also don't have the .dat file, that - for all I know - might not be the same on every system.   

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11 hours ago, mY1024emsiU said:

Is this typical for EAM users, that the uninstall fails if their subscription has expired? Or is my situation perhaps, unique?

This is happening because you used the System Restore, which removed the uninstaller. It's normal for the System Restore to break things, as it reverts certain things back to older versions, but it doesn't revert everything.

BTW: In case it wasn't already obvious, I'm not going to explain how to bypass the administrator password in a public forum topic. If you need help with this, then you should contact support privately via e-mail. Or check your private messages here on the forums.

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  • 3 weeks later...

My access to the internet w/ this alternate machine  has been intermittent for non-related reasons, so again, sorry for the extended delay to followup here. The laptop at issue has been set aside until a reinstall of the OS can be done, unfortunately.

I was using Emsisoft Anti-malware Home

To my recollection, System Restore was tried as a last resort, after uninstall failed in normal mode and Safe mode (as I said in Apr 20 Post). It would have been nice if there had been some sort of support that would have repaired the app so it would allow me to enter the app password that I had setup, to complete a clean uninstall of EAM. The reason for my earlier quote that may have sounded frustrated, was partly because one of the messages I received during my uninstall attempts that I mentioned 20 Apr said-----"....Please correct the problem or obtain a new copy of the program"....  I assume, but don't know for sure, that if I had uninstalled EAM a couple of days earlier, before my license expired, maybe all would have run smoothly.
Anyway, thanks for your time here.

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On 5/10/2020 at 12:55 PM, mY1024emsiU said:

It would have been nice if there had been some sort of support that would have repaired the app so it would allow me to enter the app password that I had setup, to complete a clean uninstall of EAM.

I see I made a mistake. I sent the private message with the instructions to the person who tried to hijack your support topic instead of to you.

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05/19/20

RE May 12, 2020 post from GTE500.

I don't know anything about the mistake mentioned regarding support topic hijack. I did receive one inbox message from GTE500 on May 12 and wish I could have been able to try those steps weeks ago, before the OS went catastrophic.

Although a customer of EAM since Nov, 2015, at this time we do not wish to continue.  Thanks again for your time.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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12 hours ago, mY1024emsiU said:

I don't know anything about the mistake mentioned regarding support topic hijack.

This had nothing to do with you. Someone else replying to your topic diverted my attention from you, and I mistakenly sent the instructions to them instead of to you. That was my mistake, and I apologize for not making sure I was sending the information to the correct person.

 

12 hours ago, mY1024emsiU said:

I did receive one inbox message from GTE500 on May 12 and wish I could have been able to try those steps weeks ago, before the OS went catastrophic.

If you still need help with this computer, then contact me via private message, and I will see what I can do to assist.

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