Recommended Posts

A message has just appeared that says "A major problem has prevented the application from Starting". As the problem still persists  I am contacting support as requested.

Please help with advice as to how to proceed to fix the problem. As there is no URL applicable I can only upload a jpg photo of the message.

Regards

Robert Stewart

Share this post


Link to post
Share on other sites

That sounds like a Windows error message.  If it is, it's presumably not an Emsisoft /mobile/ security issue.  

Can you clarify what device this is, also what OS (and version), what version of EAM or (if it is) mobile security this is, and whether the device has any other security software on it?

Share this post


Link to post
Share on other sites

Hello Robert, I can see that you have an open support ticket in progress, and we'll do our best to take care of you there.

Jeremy, it likely is an Emsisoft Anti-Malware message that can happen for a few potential reasons, but more commonly because our service has been disabled such as by a remote technician for testing who forgets to re-enable it. Not the only potential reason of course, just a common one.

Share this post


Link to post
Share on other sites

I would like to thank Emsisoft support and Claude Bader for giving me the correct advice so that now the problem has been solved.

Thank you Jeremy and David for your comments.

Kind regards

Robert Stewart

Share this post


Link to post
Share on other sites

For anyone finding this thread while searching for resolution to their own issue, what worked (and the first thing tried) is to uninstall Emsisoft Anti-Malware, restart the computer, then install fresh.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.