leonir

the software was unable to remove an infection

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Hi!


I did the three steps to identify my infected files and the program failed to crack them. please help me!

That's what I get: 

File: F:\Telegram Desktop\Adguard Premium V7.4.3192.0.exe.covm
No key for New Variant online ID: NgxyK23KhnkVM3cPs1AtYUdDdXrBNpYZaArSD9Il
Notice: this ID appears to be an online ID, decryption is impossible

 

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14 hours ago, leonir said:

No key for New Variant online ID: NgxyK23KhnkVM3cPs1AtYUdDdXrBNpYZaArSD9Il
Notice: this ID appears to be an online ID, decryption is impossible

This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link:
https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/

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hi.

I want to ask you:
Attackers allow you to send one encrypted file, so they open it for free.
i send them a WORD file and they opened it to me. Will it be helpful to send you the original file and encrypted file for comparison?

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12 hours ago, leonir said:

i send them a WORD file and they opened it to me. Will it be helpful to send you the original file and encrypted file for comparison?

No, we'd need the private key for your ID, and they keep that to themselves unless you pay the ransom.

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