CLOSED Removal of malware from system essential files

[Chandan P 0]

I wasn't able to neither quarantine nor delete a malware detected in a system essential file. So please suggest me a way to safely remove this infection.

[Kevin Zoll 308]

Hello @Chandan P,

 

Welcome to the Emsisoft Support Forums. Please read the entire instructions below. Yes, they are a bit lengthy and contain necessary administrative instructions as well as technical instructions.

 

All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below:

 

NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed.

 

The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or anytime on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available.

 

The below guidelines are for the Help, my PC is infected! Support Forum. They are intended to help you provide the technician, working your thread, with enough information to start formulating a plan to clean your machine; and for you to leave the Emsisoft Support Forums with a safe, secure, functioning computer.

• Emsisoft does not condone the use of Pirated/Illegal software. If such software is found on your computer, the technician assisting you will insist that the Pirated/Illegal software be removed. We reserve the right to refuse help to anyone who is unwilling to uninstall Pirated/Illegal software
• We insist that anyone receiving help, here at the Emsisoft Support Forums, install an Anti-Malware program at a minimum to protect their system.
• Start only one thread requesting help. Keep all your questions in your thread. DO NOT start a new topic.

• If you don't know, stop and ask! Don't keep going on.

• Continue to respond until you are given "All Clear" (Just because you can't see a problem doesn't mean it isn't there)
• Once your case has been solved, the thread will be closed.
• Your thread will be closed after 72-hours of no activity.
• DO NOT use any form of Haxor, Leetspeak, Netspeak, IM speak and such in any postings on this forum. Use only proper spelling, grammar, punctuation, and capitalization. The more time the person helping you has to spend trying to figure out what you are saying, the longer it will take them to formulate a response.
• DO NOT post any logs without first completing the steps in this guide, they will be deleted.
• DO NOT copy and paste logs into your threads. All logs are to be attached to your post.

Download to your Desktop:

• Emsisoft Emergency Kit
• Farbar Recovery Scan Tool

 

NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive.

 

All scans are to be run in Normal Mode.

 

WARNING: The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

 

Let's get started:

 

• Install and Run Emsisoft Emergency Kit (EEK):

 

IMPORTANT If you have Emsisoft Anti-Malware (EAM) Installed do not install and use EEK. Instead run a custom scan with EAM and provided the EAM Scan report.

 

• • Double click EmergencyKitScanner.exe to install EEK
  • When the installation of EEK is complete the Emergency Kit scanner will run. NOTE: Make sure to enable PUPs detection.
  • Click "Yes" to Update Emsisoft Emergency Kit
  • Under "Scan" click-on "Malware Scan". IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted.
  • Save the scan log somewhere that you can find it.
  • Exit Emsisoft Emergency Kit.

• Run Farbar Recovery Scan Tool (FRST):

• • Double-click to run it. When the tool opens click Yes to the disclaimer. NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings.
  • Press the Scan button.
  • Farbar Recovery Scan Tool will produce the following logs:
    • FRST.txt
    • Addition.txt

• Attach the following logs to your reply:

• • Emsisoft Emergency Kit log (C:\EEK\Reports)
  • FRST.txt
  • Addition.txt

 

IMPORTANT NOTE: Any logs that are copied and pasted to a post will be removed from the post without being read. Do not alter or change the logs in any way.

 

Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your thread.

[Chandan P 0]

 

Respected sir

I am uploading the log file named 'Scan Logs.txt' in this reply . Please let me know if there is something else to be sent.

Hoping to get a solution soon

 

Thank you 

Scan Logs.txt

[Chandan P 0]

I will also send the scan report 'EAM.txt' in case you may need it . 

EAM.txt

[Kevin Zoll 308]

Where are the FRST scan reports?

[Chandan P 0]

The scan report is 'EAM.txt' 

[Kevin Zoll 308]

You completely skipped a step.  Go back and run FRST.

[Chandan P 0]

Do you mean run the scan ?

[Chandan P 0]

And what should I do after that 

[stapp 148]

2 minutes ago, Chandan P said:

And what should I do after that 

Attach the FRST scan report (Farbar Recovery Scan tool )

[Chandan P 0]

I've not scanned the system by Farbar Recovery Scan tool, I have scanned it by Emsisoft Anti-Malware. So what do I do in this case. 

[stapp 148]

The instructions to run it were in Kevin's post here

https://support.emsisoft.com/topic/33569-removal-of-malware-from-system-essential-files/?tab=comments#comment-205515

 

 

[Chandan P 0]

Sorry, my bad, I hadn't read those instructions completely.😅 

[Chandan P 0]

I am attaching the scan report , 'EAM.txt' ,and the log files of Farber Recovery Tool,'FRST.txt' , 'Addition.txt' along with this reply. 

FRST.txt Addition.txt EAM.txt

[Kevin Zoll 308]

@Chandan P The presence of this scheduled task in your FRST scan report indicates that this system is not properly licensed and activated.  The registry patches sole purpose is to suppress licensing and activation checks.

Task: {6334AA9E-8EA3-46AD-8FCF-7CD077D1C306} - System32\Tasks\[email protected]\Office15ProPlus => wmic path SoftwareLicensingProduct where (ID="b322da9c-a2e2-4058-9e4e-f59a6970bd69") call Activate

No further assistance will be given, until such time that the copy of WIN 10 PRO x64 that is installed on this system is properly licensed and activated.

[Kevin Zoll 308]

Thread Closed

 

Reason: Lack of Response

 

PM either Kevin, or Arthur to have this thread reopened.

 

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

 

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread