sitedrifter

Computer hangs coming out of sleep

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I have a brand new PC with Windows 10 Pro. Each time the PC goes to sleep, when I try to resume it, the screen comes back but nothing is responding. I have to power down the PC then back up and things work fine until it sleeps again. I did a recovery of the PC to get it back to the original out of the box config. I installed software one piece at a time and only when Emsisoft is installed is when the issue happens. I recovered the PC again and this time I only installed Emsisoft and no other software. Again, the PC goes to sleep after no use for 15 minutes but when it resumes nothing responds. Is there anything that can be done to debug this issue to help figure out a fix?

FYI no existing A/V is installed after each recovery.

 

Thanks

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Let's try getting a log from FRST, and see if it shows the cause of the issue. You can find instructions for downloading and running FRST at the following link:
https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/

Note: When FRST checks the Windows Firewall settings, Emsisoft Anti-Malware's Behavior Blocker will quarantine it automatically. This can be avoided by clicking "Wait, I think this is safe" in the notification that is displayed while FRST is scanning.

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23 minutes ago, sitedrifter said:

I ran the FRST tool and it created 2 text files but no fix text file. I think that means it found zero problems.

 

Attach the FRST.txt and Addition.txt files in a post.

The fix.txt will be written for you by GT500 if he finds something wrong in your logs.

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Good news, it is not Emsisoft!

The problem with windows 10 v 2004 and a software driver on my PC for the video card.

Updated the video driver from Intel and things are OK now.

Sorry for the initial reaction to Emsisoft as the cause.

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8 hours ago, sitedrifter said:

Sorry for the initial reaction to Emsisoft as the cause.

That's OK, it's normal for there to be issues with drivers after a feature update to Windows 10, and since they changed some video driver related features in version 2004 it makes sense that you ran in to issues.

Thanks for letting us know that the problem was solved. :thumbs:

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