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NVM


HAWKI
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UPDATE -- NVM - It took a while but auto-renewal was cancelled.

Hello :-)

My current license expires tomorrow. The payment card that I used for  my current license has expired.

I have tried to stop auto renewal via my Cloud Console but I have not been able to cancel.

I have been down this road before. An expired card on file and repeated attempts by the merchant to charge, in that case for a monthly subscription that I had believed I had canceled. This caused a lot of headaches for me with the issuing bank -- repeated fraud warnings, a hold on my then actual current card. It was a real mess.

 

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7 hours ago, HAWKI said:

UPDATE -- NVM - It took a while but auto-renewal was cancelled.

I'm glad to hear that the subscription was canceled in time. Do you need any help updating your payment information in our system? I can have someone from our Sales Team contact you to give you a hand.

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